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Thrifty Car Rental

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3.1 Google Review

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1805 E Sky Harbor Cir S #Sky Harbor International Airport, Phoenix, Arizona, 85034, United States

(877) 283-0898 www.thrifty.com/local/index.aspx?LocationCode=PHX

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Penny Penny

Sep 21, 2018

DO NOT RENT HERE! Believe the awful reviews. The Phoenix airport has a centralized car rental building where you can choose from all other major rental companies and one shuttle bus will take you there. Thrifty makes poor judgments when there are customer service issues. I returned the car with 2/8 of a tank empty and knew they would charge me $9.99 a gallon to fill up. That is fine but the employee who took notes charged me for the 6/8 of the tank that was full instead of what was empty! So I have a $104.90 gas charge because of a careless employee error. They also keep no re-fueling records or photo proof to back up their charge and would not accept my claim. The Manager Jason #6784 who is "not allowed to give out his last name due to security reasons" would rather see Thrifty get a poor review and respond like a robot than offer helpful resolutions as a representative of his company. Hi head office - maybe some re-training needed here? He honored the previous agent's offer to waive 50% of the charge but it is the principle of being wrongfully charged due to an employee error. I was treated like I was phoning long distance and spending my valuable time to argue about the charges. What I was asking for was a proper charge and when you do the math it would have been an extra $15 after the 50% off to make the situation right. I'm not going to argue about another $15 but Thrifty would rather make a poor business decision and upset a customer over $15. I can only imagine how they handle other issues!

Stephan Maloman

Dec 19, 2018

Incredibly rude customer service by a guy named Davis at this location. Asking customers for email address and 2 phone numbers invades my privacy and I don’t feel comfortable with Thrifty selling my information to advertisers.

Chad Heileman

Sep 14, 2018

Great experience until I returned the car with the gas gauge still on full and she says, gas receipt? You drove 40 miles. I said it's still on full... I get I drove it 40 miles and probably should've topped it off...And then she proceeds to tell me Thrifty will fill it for $10 a gallon!? Now come on. Be reasonable. So I had to drive back out, put a gallon and a half of gas in it and drive back. Still a good company but they lost a star just for the simple fact of trying to charge $10 a gallon. You want to double the gas price for the labor, fine...but double the price would be $5.50, not $10.

Erika Gouthro

Dec 11, 2018

Best car experience I ever had. I usualy use hertz or enterprise but Thrifys was fast and efficient.

Alexa Meier

Dec 15, 2018

Terrible service, go somewhere else and save the headache like I did. Corporate customer service confirmed a total for me and the location would not honor this. GO SOMEWHERE ELSE! (Hertz had wonderful customer service)

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