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Nov 21, 2018
We just rented a car for a one-way trip from one location to another from Alamo. The first thing that we were asked when we came to the counter is if we wanted to purchase an upgrade to a larger car; the sales person really pushed this (more comfortable ride & safer). Then he pushed us to purchase the insurance through Alamo because if something happens they now charge depreciation while a car is in the shop and most insurances (your own auto insurance that covers rental cars) won't cover that cost. Then he tried to sell us GPS and Sirus radio. All together an additional $50+ to what we had reserved. We declined all those extras.; to which he visibly changed his friendly attitude toward us At the end of the trip in dropping off the vehicle we found out that the vehicle that he had given us had been an upgrade in size category - they must not have had what we reserved and instead of telling us that and giving us the upgrade, he tried to get us to pay for that. That isn't right! Now, to get to our BIGGEST negative. They gave us a car where the odometer was off by 12 - 15 mph (going that much faster than it said). On the whole trip we followed the speed limit by setting the cruise control. Several times we actually mentioned that we wondered why others were driving so slowly with the posted speed limits. Then we got pulled over by a cop - speed limit zone of 50, we had cruise set to 51 and officer said we were clocked at 63. WOW!! That is scandalous!! The officer believed us and did not offer a ticket, but not only could we have had a ticket on our record we also were a danger on the road. Not happy with our Alamo rental experience!!

Oct 30, 2018
I reserved a mid size SUV. When I went to pick it up, Kasey informed me that the midsize was unavailable. Kasey upgraded me to an Expedition at no charge. I was also informed that I didn't have to return it full of fuel. This is called making it right and taking care of the customer! Thank you!

Nov 19, 2018
I had a very positive experience renting from this location and was impressed that my SUV rental was actually more like a truck as I had a Toyota Four Runner which was critical for exploring safely in and around Kalispell. The desk attendant was kind and unlike other rental car places, you just drive off the lot once you get your car!

Sep 5, 2018
Terrific customer service! Chuck was amazing in providing us with a car to suit our needs! Nissan Rogue...

Nov 24, 2018
Very friendly fast and easy to deal with employees!

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey


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