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Enterprise Rent-A-Car

Enterprise Rent-A-Car

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4.0 Google Review
1001 Irving Park Rd, Hanover Park, Illinois, 60133, United States
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Refresh Reviews 4.0


Dec 19, 2018
The previous review was not for enterprise. It was meant for drive time. There was a glitch for some reason. We unfortunately have had to rent from enterprise often due to our cars being down. This enterprise. Has been more than accommodating. Sorry about the reviews being mixed up. No idea how that happened.

Oct 29, 2018
I rented a car over the phone from some national rep for enterprise. I reserved a smaller car and was told it would be ready when I got there. I was there about 30minutes later and was told the car wouldn’t be ready for a couple hours. But the representative, Tyler Joldersma, took care of me in quick order. He got another car that was one level up and still honored the price I was offered. Tyler did it seamlessly and professionally. Thank you to him and THAT is what customer service is about!!

Nov 24, 2018
They charged me twice. The whole experience of renting the car was good until I realized that I had been overcharged. I rented the car on Thursday, November 8 at 7:30 AM to Friday, November 9, 2018 at 6:00 PM. The person who attended me told me that I had until Saturday November 10, 2018 before 9:00 AM to leave the car without additional charges, and that if the office was closed, I could leave the keys in the box that was outside . On Saturday November 10, 2018 at approximately 1:00 AM I left the keys in the box and the parked car thinking that everything was fine. Yesterday, I realized that I had been charged double, so I contacted the office today to ask for an explanation and the explanation they gave me was that I left the car on Monday, November 12, 2018 when I left it on Saturday. I asked him to check the cameras so he could check what I was saying and he told me there were no cameras and that there was no way to check it. I can not pay for a service that I did not use, it is unfair, so I ask you to verify and refund me my money.

Aug 9, 2018
The Experience was the best I have ever had. Even though my car maintenance took longer than expected. The guys here made my experience very seemless to add on extra days and help make my experience in another vechicle the best. I give this location 1million thumbs up and these guys here really go above and beyond to make your travel experience the best it can be no matter your circumstances. Thank you. Look forward to seeing you guys again for all my travel needs.

Aug 8, 2018
Victor Gomez has the worst customer service. He lacks professionalism with communication, delivery and honesty. If there was an option to proceed without selecting a star, there would be 0 stars. He is very disrespectful and a poor representation of the Enterprise brand and this organization should look into restructuring management and replacing him. He does not exhibit the Enterprise philosophy of " treating customers the way they should be treated" Since I am not able to reply to the response from enterprise I wanted to make an update on here that I have yet to hear back from anyone at Enterprise Customer Care since my original post on6/28. I also sent an email and Facebook message and have not received any call or follow up since July 9th and today is August 8th.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm Today
Sat:9 am - 12 pm