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AVR Airport Van Rental - Sacramento

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3.0 Google Review

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731 N Market Blvd #ste w, Sacramento, California, 95834, United States

(877) 826-4680 www.airportvanrental.com

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Diego Horenstein

Sep 25, 2018

Even though I had a reservation confirmed three days before the rental, when I went to pick up the van they said they were sold out. Showing complete disregard for the meaning of customer service and business commitment. This almost ruined the plans that my family had. Luckily a competitor was able to rent us a van within an hour. If you have a need to rent a full size van in the Sacramento area I strongly suggest to look somewhere else.

Anthony Valdez

Dec 16, 2018

When I was reading the reviews prior to travel I was a little cautious. Especially with being out of state. Once we landed we took the Blue Shuttle Bus to the Rental Car Center about 1 mile from the airport, 5 minute ride. The moment you pull into the Rental Car Center call AVR and they will send a LYFT. Dan, was the representitive we were working with, and he was good! We called them to send a ride and he said “it’ll be about 5 minutes.” I thought that was pretty quick! Five minutes later; on the dot, we had a Lexus ES pick us up. The LYFT driver was nice, helped us load. He also gave us a few ideas of places to eat. We arrived at AVR within about 13 minutes. Not too far at all. When we walked in Dan greeted us right away! We did pay for the insurance because they gave us an even better deal in person. The van we received was full of gas, and new! It wasn’t spick and span but it wasn’t filthy. We payed for unlimited miles but only drove about 375 miles. We drove to San Francisco and all around Sacramento. The van was very roomie and comfortable on the road. Ours had a back up camera! When we returned it was very quick. In and out. Mike helped us when we returned and he was very nice and professional! All in all, I was impressed, and very pleased. I would recommend this place and I would definitely return!

Alfa Moua

Nov 6, 2018

Discriminated against local customers. Unlimited mileage only offers to those who are living 250 miles ago. False advertisement. Beware that you will not get unlimited mile as advertised.

xee moua

Oct 13, 2018

If I could give ZERO stars, I would. This place has the worse customer service ever. We "rented" a minivan from this place, itinerary confirmed for pick up at 830am today, 10/13/18. When we got there, we were told they didn't have any minivan available and that we could try looking somewhere else. I asked why didn't we get an email or a phone call informing us if that was the case. All the front desk staff could say was, "Ey man, we didn't have time. We just opened at 8 and I tried finding a van. They didn't return the van like they were suppose to." First off, I'm a woman douche bag. I'm not going to put your name out there, but you know who you are and you should talk to your customers in a more respectful manner. You didn't have time to give me a courtesy call, but you and your peer had time to smoke outside though. Says a lot about your work ethics buddy. You tried to make it better by telling me you'll cancel my reservation without a charge... um yah, wouldn't that be the case since you have NO van for me?? It's no wonder your rating is sooo low. Do yourself and everyone else a favor and work on your customer service skills.

Hoan Huynh

May 8, 2018

My family and I were able to pick up a car right after ordering it online and got upgraded to a nicer one when we arrived. The staff were extremely friendly and accommodating, especially Joseph. Even though the location is off the airport, they provide a shuttle bus that drives you to their location and drops you at the airport after returning the car to their location. Everything was quick and we were charged with no extra fees, as we traveled within normal working hours.

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Opening Hours

Mon:8 am - 4 pm

Tue:8 am - 4 pm

Wed:8 am - 4 pm

Thu:8 am - 4 pm

Fri:8 am - 4 pm Today

Sat:8 am - 3 pm