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Avis Car Rental

Avis Car Rental

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2.3 Google Review
5501 Tudor Glen, St. Albert, Alberta, T8N 3V4, Canada
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Sep 12, 2018
Always have the vehicle I need and always very friendly good pricing and easy to deal with.

Jan 1, 2018
rented a car here while I was on vacation in St. Albert for Christmas. While the vehicle was clean and in good shape the customer service was beyond horrible. When we came to pick up the car the person was in the back and did not come to the front, after waiting 10 minutes. I went back to notify her that I was there. She said that she was busy cleaning a car and would be out front when she was done. When I said I didn't want to wait she finally came out front, but was very curt and unfriendly. When we returned the car the experience was identical to pick up, but there was an additional customer in line who was told to wait as well. When our paperwork was completed we had to ask twice what the cost was. Next time we are in town we will not use this rental location and recommend that anyone else who is thinking about renting here to go somewhere else. UPDATE 1.1.2018 The company said to call a call center to address the issue. I called the number, and was on hold for 1/2 and hour and then the system disconnected me. They really don't care.

Feb 19, 2018
The inside of the store looks old and falling apart and when we booked and picked up our car, they said it was just cleaned but it was still dirty inside! It was so gross! Also we got a Kia Optima for our rental car and it was awful! The wipers didn't wipe properly, the car made noises, couldn't handle the ice and lacked the space we needed - it was not maintained very well and made our road trip harder than it had to be! Definitely will not be going back here again!!

INDUSTRY BLOGS

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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm
Sat:9 am - 1 pm

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