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Refresh Reviews 2.8


Nov 14, 2018
If I could give a 0/5 I would . They have been nothing but trouble to deal with . It had been about 3 months since renting a car, when they randomly took out a $500 payment with no warning or reasoning. We talked to so many different people who were not helpful at all but finally got reimbursed after about a month of fighting . Just for them to take out the same payment about 3 months after that, Almost 7 months after renting . Again without warning or reasoning !

Aug 22, 2018
A local company issued a PO number on account to them so I could get a truck to use and sent me to get it. However upon arrival a lady came out of the office and said What do you need? I told her about the PO issued for a truck and she said Got a credit card? Not with me I said. She said No credit card no rental. I suggested take a debit security deposit and it was a NO. I said my wife could call in her card number as she was out of town and it was a NO. My wife would have to be there in person AND rent the truck in her name, even though it was a company rental. Since that was not possible I had to leave and make arrangements elsewhere. I informed the company that wanted to rent it that they should look elsewhere for future as the service was less than average plus not even flexible on the deposit payment, especially on an account.

Oct 19, 2018
Always great service here.

Oct 24, 2017
8 times out of 10, National has risen above its competitors. Unfortunately this time, it results in a negative review. The one time I misplaced my receipt for a fuel top up, the CSA called me out on it. When I encouraged her to check the mileage and verify it was full, she declined and told me she would charge me a $10 refueling fee. I contested it and stated that I had never been asked before let alone challenged on it as an Emerald Member. I advised the inexperienced agent that if she charged me a bogus fee, I would use their competition the next time I was in the Grand Prairie, Alberta market. She did not care. I sent a follow up email asking for clarification and justification of the $10, and I received no response. I followed up a second time and again no response. Terrible service, and not what I expect from a national partner! Shame! Looks like its Budget next time in Grand Prairie!

Oct 12, 2017
Be careful with this guys. This shop is like thief. They force you sign everything in a second, then charge you whatever they want. They request me to leave car in body shop and then charged $130 for filling 40 l of gas. They are like burglar.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:8 am - 5 pm

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