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Budget Car & Truck Rental

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10610 Airport Dr, Grande Prairie, Alberta, T8V 2N1, Canada

(780) 538-3526 www.budget.com/en/locations/ca/ab/grande-prairie/yqu

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cherelle badger

May 13, 2018

I've been transferred 3 times to 3 of basically the same people. I had the simple question of what size the box of the pickup that I wanted to rent would be??? Nobody could answer me!!!!

Aimé Cédric Niyonkuru

May 25, 2018

I WILL NEVER NEVER NEVER RECOMMANDE ANYBODY TO RENT A CAR AT BUDGET OR AVIS at Grande Prairie Airport The worst experience i ever had in my life in renting a car was with BUDGET-AVIS at Grande Prairie Airport just few days ago, May 2018. 1. The price on the reservation agreement, is not what i found on contract and even the conditions (damage waiver insurance, unlimited miles,...) 2. No personnel stayed at the counter, Budget or Avis at Grande Prairie Airport, i called like 3 times to get finally somebody pick up the phone and that happened two different days. 3. After long discussion with personnel at the counter, she did corrections but she debited me two times the wrong amount which is almost each time $115 over the price written on the contract and which i signed. Three days after they debited me again another unknown amount none written anywhere on the contract 4. The car she gave me was not inspected nor clean. On the papers no damage was on car, after checking myself before driving, i found 3 damages on the car, i went back at the counter, showed her pictures. 5. One day after returning the car, in total Budget debited me three amounts which don't appear anywhere on the contract nor the final bill. 6. When i called the customer service the customer-care representative did not even let me talk and finish, he was impolite and hang up on me, while i was claiming my money.

Catrine Deano

Apr 3, 2018

Very poor Customer service. I have booked several cars through Budget- GP airport location and never get a receipt for back up. I have to call to request a receipt everytime as no one is ever at the counter when I drop the car off. You have to fill out a sticky note with your rental details and drop the key in the box.When I called today to ask for the receipt to be emailed to me for the third time I was told to call back as they were helping a Customer. I guess I am not considered a Customer. I will be using another provider going forward. There are two others to choose from in this location. Budget doesn't even brush the snow off the cars or start them for you. Getting into a cold vehicle and having to brush off snow is not ideal with the amount that GP gets.

Mohsen Bayati

Jun 27, 2017

Worst experience renting a car. Could not be worse than this. I booked the car or 10:30 AM and I was at the airport to pick up the car. There was no one at the counter. Waiting for an hour and talking to the customer services, calling many phone numbers and finally some one is there to help me to get the car. Now after a month I was checking my credit card and I noticed that they had charged my credit card 59.25 CAD instead of 24.15 CAD, for returning the car with empty gas tank which is absolutely wrong. Calling the customer services and explaining everything to them finally he said that they can reduce it now to 31.15 CAD!!! NEVER rent a car from them again

Maxine Braun

Aug 13, 2017

This was the worst car rental experience I've ever had!😡 without going into detail your employee "Tatiana" Was Very rude.....was not at her station when she should have been... it would be helpful if she had a few p.r. Lessons so that she will be friendly and helpful in the future.

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