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Enterprise Rent-A-Car

Enterprise Rent-A-Car

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2.3 Google Review
10610 Airport Dr, Grande Prairie, Alberta, T8V 7Z5, Canada
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Refresh Reviews 2.3


Jul 8, 2018
I rated this place 1 out of 5 stars and they took down my review. You can't hide the truth. I'm giving 1 star rating because they wasted my time over and over again. My company reserved a vehicle for me. I taxi to the location to pick it up. They say it's not ready and they don't have all the paperwork. I leave and taxi back home because I can't sit their and wait. I get told again next day that vehicle is now ready. I taxi again to their location. Guess what it's not ready because the guy we spoke to isn't their. When I mention my situation the customer service rep becomes aggressive. Poor customer service. I got the vehicle but through much hassle wasn't easy or smooth. And now watch the "Manager" post his generic feedback message. "What the location..." buddy you know the location it's the address we're posting the review about. How pathetic get off your high horses. You need us as much as we need you.

Mar 24, 2018
Over the years I have always used Enterprise and experienced exceptional service! This location was no different. After a slight confusion regarding my reservation I left super happy with an upgraded vehicle. All of the staff were awesome and I even received a follow up phone call to make sure I was satisfied. Great job guys! Thank you!!

Sep 28, 2018
Decent price, but employees at Grande Prairie only willing to do the bare minimum. I will look elsewhere next time I need a vehicle.

Sep 16, 2018
I agree with the comment. The manager is extremely rude and doesn't know what he is doing.

May 14, 2018
I reserved a midsize car for a day trip to Grande Prairie with Enterprise from the airport. Reservation was for $77 added insurance and then the price came to $121. Signed off on all paperwork, 8 hrs later the reservation was for $322. Called and questioned the charge, turns out there is an additional $200 charge applied as a pre-authorization for the rental. How the hell do you forget to inform a customer who arrives for their vehicle with this important detail? Simple answer is complete and utter incompetence. Never again will I use Enterprise.

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