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U-Haul Neighborhood Dealer

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2.5 Google Review

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Alberta Ave #5A, Spruce Grove, Alberta, T7X 3A6, Canada

(780) 960-9019 www.uhaul.com/Locations/Truck-Rentals-near-Spruce-Grove-AB-T7X3A6/058475

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Refresh Reviews 2.5

Della Litke

Jul 31, 2018

Awful service. Male was so rude on phone, kept cutting me off and say that i am wrong! I have dealt with uhaul dor many many years amd NEVER been treated this badly.

Robert Bonin

Oct 1, 2018

Was not impressed with the woman on the phone, attitude, and then hung up on us.

The Traveling Hornet

Jan 31, 2018

Front desk rude and snappy. Was told to go retrieve the unit number off the inventory of the fleet, isn’t that your job? Also the manager had to move a trailer out of the way of my rental and wanted me to do it. When I said don’t you have workers for that he lost his tempter and said “I don’t have to rent to you” so I asked for a refund. After that he swore and cursed at my friend and I never did get a refund. I had to call his manager and request a cheque to be sent out in the mail. Terrible experience, worst place of business I’ve ever gone too.

Wil Scheidegger

Apr 13, 2018

Terrible and Unprofessional experience. Planned to rent a trailer for one week and than ended up only needing it 3 days. The staff told me before I rented it that I could return it to the South Edmonton location, were I was going to rent a trailer in the first place because I live in South Edmonton. The reason I went to Spruce Grove is that it was the closest location that had the trailer I wanted. When I found out I only need the trailer for 3 days I phoned the spruce Grove location if I could return it to South Edmonton and only pay a 3 day rental rate they said no problem. So than I returned the trailer to find out that I would be charged for the whole week but could talk to the Spruce Grove location to get a refund. I actually drove there after they could do nothing over the phone. Once I got there they still could do nothing to refund the extra days. I than got a hold of the field Manager Darren. After telling him about not getting the refund he promised to send a cheque to cover the difference. Well after more than 6 month since last year. I am still WAITING. I GUESS U-HAUL DOES NOT CARE ABOUT THEIR CUSTOMERS.

Kevin Sheryl

Nov 9, 2018

Great service..

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