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Hertz

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120 S Los Angeles St, Los Angeles, California, 90012, United States

(213) 617-8972 www.hertz.com/rentacar/location/unitedstates/california/losangeles/laxc13

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Pasha Dashtgard

Sep 25, 2018

Javier and his manager are incredibly incompetent. A terribly run branch that consistently does not have the car you reserved, frequently close before their hours of operation end, and lied to my face about not having any more cars to rent, despite my having a reservation. I know they lied because I called customer service and they confirmed that the branch had cars available. I can not emphasize strongly enough how bad Javier and his boss are at their jobs. Never rent from them.

la lala

Oct 24, 2018

awful customer service. Avoid at all costs. I read the previous reviews and thought they couldn't be that bad as Hertz is a big company, but they were terrible. No one on the desk for our pre-booked (well in advance) 10am pick up. we spent 1.5 hours waiting and going round in circles calling people before the guy finally showed up. 3 people dropped keys off with no other choice after giving up waiting, while we waited. the hotel staff (unconnected) had to phone the guy, who was at another office. In the end, he gave us a damaged car (which the drop off location office tried to charge us for) and fraudulently filled out the paperwork saying I was a happy, valued customer - I was extremely unhappy and will never use Hertz again unless I absolutely have to! then, he incorrectly recorded the fuel level and pretended to do us a favour, by marking it as lower - this was a straight lie! If you do use these jokers, be sure to photograph the car thoroughly before pick-up (including fuel level, all bumpers, wheels, interior, etc) and do not plan on using them if you value your time or need to catch a train/plane.

Angela Garcia

May 26, 2018

Terrible. Arrived before they opened to make sure we got our rental on time and no one was there. It’s so frustrating when you have a scheduled time for pick up and are expecting to be somewhere at a certain time. I called the day before to ask and confirm their office hours and they said they would call back and one ever did. We were so excited for the convenience but never again. Wasted so much time.

Nino Gerard Yambao

May 26, 2018

I was hoping the convenience of having a car rental close to home in DTLA would be amazing, but the fact that they didn’t open on their scheduled time is horrible. Please get with your representative to come on time especially for customers that are on a time schedule.

adolfo juarez

Mar 26, 2018

Excellent location. Small but a pleasant to rent cars from here. My cousin rents from here often and they always give great service

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