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Hertz

Hertz

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3.4 Google Review
5923 Production Way, Langley, British Columbia, V3A 4N5, Canada
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Refresh Reviews 3.4


Jul 12, 2019
If I could give zero stars I would. Absolutely the worst customer service by the counter staff. They make up lies regarding which vehicles are available and give priority to those who book at higher prices. The guy also claimed that I had damaged the car. They couldn't find the paper that said where the previous damage was. Luckily I found my paper, and he said, "oh ok". I thought by speaking to the manager it would help, but that was even a worse experience. Stay away from this location.

May 12, 2019
Horrible customer service! They will not do anything to explain what you are purchasing or inform their clients, rather they will take advantage of your situation and make more money. Totally opposite from Enterprise, for example, where staff makes sure you are aware what's offered and make sure to give you only what you need. They will not return calls and if you try to discuss it in person their staff will tell you "you are just saying blah blah blah"... so disappointing! Do not recommend!

Jul 2, 2019
A very smooth experience. It was easy, fast, efficient and on top of this a great car experience too. Thank you, Rouble, Arpit and Mustafa!

Jul 8, 2019
This is the first time I've rented with Hertz and it will be my last. When I picked up the rental vehicle everything went well. The agent and I completed a pre vehicle inspection. I mentioned that there were some scratches on the vehicle. The agent specifically said that they weren't a concern. He told me to only look for deep scratches or dents. I took his word for it. When returning the vehicle I dealt with the same agent. He completed a vehicle inspection upon return. He came back to me stating that there was a new scratch. I looked at it and I told him it was a preexisting one that I mentioned prior and at the time he said it wasn't a concern. He didn't bother to care and proceeded to say it was a new one. It's my now my word vs. his. This type of business is very deceiving. I was then forced to sign a accident report otherwise my rental agreement wouldnt be released. I completely regret that I didn't rent with enterprise or avis instead. I've never experienced anything like this with those companies. I'll never trust Hertz again.

Apr 17, 2019
Excellent service today! Super friendly team, quick, and above and beyond. Thank you for kicking my day off to a great start!!

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey


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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:9 am - 4 pm Open Today

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