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Hertz

Hertz

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3.4 Google Review
5923 Production Way, Langley, British Columbia, V3A 4N5, Canada
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Refresh Reviews 3.4


Jul 12, 2019
If I could give zero stars I would. Absolutely the worst customer service by the counter staff. They make up lies regarding which vehicles are available and give priority to those who book at higher prices. The guy also claimed that I had damaged the car. They couldn't find the paper that said where the previous damage was. Luckily I found my paper, and he said, "oh ok". I thought by speaking to the manager it would help, but that was even a worse experience. Stay away from this location.

May 12, 2019
Horrible customer service! They will not do anything to explain what you are purchasing or inform their clients, rather they will take advantage of your situation and make more money. Totally opposite from Enterprise, for example, where staff makes sure you are aware what's offered and make sure to give you only what you need. They will not return calls and if you try to discuss it in person their staff will tell you "you are just saying blah blah blah"... so disappointing! Do not recommend!

Jul 2, 2019
A very smooth experience. It was easy, fast, efficient and on top of this a great car experience too. Thank you, Rouble, Arpit and Mustafa!

Jul 8, 2019
This is the first time I've rented with Hertz and it will be my last. When I picked up the rental vehicle everything went well. The agent and I completed a pre vehicle inspection. I mentioned that there were some scratches on the vehicle. The agent specifically said that they weren't a concern. He told me to only look for deep scratches or dents. I took his word for it. When returning the vehicle I dealt with the same agent. He completed a vehicle inspection upon return. He came back to me stating that there was a new scratch. I looked at it and I told him it was a preexisting one that I mentioned prior and at the time he said it wasn't a concern. He didn't bother to care and proceeded to say it was a new one. It's my now my word vs. his. This type of business is very deceiving. I was then forced to sign a accident report otherwise my rental agreement wouldnt be released. I completely regret that I didn't rent with enterprise or avis instead. I've never experienced anything like this with those companies. I'll never trust Hertz again.

Apr 17, 2019
Excellent service today! Super friendly team, quick, and above and beyond. Thank you for kicking my day off to a great start!!

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Opening Hours

Mon:7:30 am - 6 pm Today
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:9 am - 4 pm