Thrifty Car Rental

We rented a car from this location . Excellent customer services we definitely will hire next time thnku Nazia 😊

I had visitors coming from overseas, and I booked a family van for a week with Thrifty through an online service. I then received a confirmation email from Thrifty. I called the day before just to make sure they'd have the vehicle ready by 10AM (which I specified on the request). They told me that they don't actually have any vans. They could give me a small car instead, or if I wait till 5PM I *might* get a van. Totally unprofessional. Luckily, another rental company around the corner was able to get me a large transit vehicle at a similar price point. Based on the other reviews here, I guess I should count myself lucky that Thrifty didn't charge me for the rental even though they didn't have a vehicle for me. Save yourself some grief and go somewhere else.

Despite the lower prices here, I encourage you to spend that bit more at alternative, more professional car rental offices in the surrounding area. It took us 1 hour and 30 minutes to pick up the rental car, due to "GPS being unavailable", even though we had pre-booked and pre-paid for GPS to be included with our vehicle. After explaining that we were foreign to Canada and absolutely needed GPS, the agent finally agreed to give us a different car which had GPS pre-installed. I still don't know to this day, why this solution was only offered to us one whole hour after arriving at the branch? Had we not fought our corner, we could have easily left Thrifty with an inferior car and no GPS. This new car of ours was not even ready however, and when it was eventually ready, neither was it clean. We ended up missing our ferry to Vancouver Island, due to lateness, and had to wait another three hours for the next available ferry. In total then, a 4.5 hour time delay, all because these guys can't be bothered to prepare their cars for paying customers in advance!! Upon returning the vehicle, we left a belonging of ours in the trunk. After being cleaned, the item magically disappeared and was to never be seen again. What's more, there seemed to be this whole issue with using Mastercard to pay for the booking, even though they have the Mastercard symbol as a method of payment plastered on the front desk? Again having no other available card to pay, we fought our corner, and the agent finally accepted our Mastercard. In the end, it took 45 minutes to complete the return of the vehicle. Recurring theme here? Quite simply, this was an absolutely horrendous experience. The staff do not care about your complaints either, and have the attitude that they are right, and that the customer is always wrong. It was only when I took my complaint to Thrifty Head Office, that I received some compensation. Looking at other reviews, this branch of Thrifty seems to take and take customer reservations, but fails to deliver on any of them successfully. I have never come across such unprofessional, unsympathetic and rude staff members. Please avoid!!

DO NOT USE THIS PLACE TO RENT A VEHICLE THEY SCAM YOU AND OVER CHARGE YOU TO FILL UP THEIR POCKETS WITH EXTRA CASH We rented a 2017 Toyata Sienna that has a fuel capacity of 79L(8/8) from this place and used it for two days and returned the vehicle with a full tank of gas. They have charged me 53.35 dollars on the bill saying that we did not return the vehicle with a full tank. The bill says that 7/8 of the tank was full by the time we returned the car which means we are short of 9.875L of gas. After complaining about this to the customer service he showed us a receipt saying that they have filled up the tank with approximately 33L of gas. Which does not make sense mathematically. This place over charge customers by accusing them with false allegations to make extra money to fill up their pockets.

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on! When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he "cleans the cars and the staff had gone home"....... it was still within business hours. I asked for a receipt and confirmation that I had returned the car and he could not use the computer, had to call the "owner" and the whole process took THIRTY minutes. I called the next day to complain and the "owner" was sarcastic and rude. She did not seem to care that a very dissatisfied customer was looking for some kind of resolution. She offered me nothing unless I would rent from her again and she could reduce the rate!! No one would give anyone repeat business after such an appalling experience. I told her I would report this to head office and she basically hung up on me. Completely unprofessional and unacceptable experience. This location represents Thrifty and Hertz - such a complete lack of professionalism was unbelievable. I will certainly be sharing my horrendous experience with others. DO NOT RENT FROM THIS LOCATION.