Thrifty Car Rental - Car Rental - Richmond, BC - VerView
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Thrifty Car Rental

Thrifty Car Rental

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2.5 Google Review
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3211 Grant McConachie Way, Richmond, British Columbia, V7B 0A4, Canada
(604) 606-1655 www.thrifty.com/loc/ll/CA/BC/Vancouver/Vancouver-International-Airport
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Refresh Reviews 2.5
Sep 28, 2018
Upgraded us to a new Dodge Challenger for free, as they found out it was our honeymoon and we'd had an atrocious flight experience. They also waived the second driver fee when we took out the full insurance. Great working hours, located next to all the other car rentals. When picking up the car at 10 pm on a Friday we were done in 10 minutes, very fast and efficient. When dropping it off it took closer to an hour but it was a Saturday morning so it's understandable. We ended up scratching the car but had full insurance and had no trouble at all about it when we were dropping it off. Along the way the car asked for an oil change, which we did and got refunded for at the end. Recommend then.
Nov 18, 2018
Amazing value. Car was clean and undamaged. Service was helpful freindly and efficient. Pick up and drop off right at the terminal. Everything was quick with no fuss. Definitely recommend them to anyone.
Dec 6, 2018
THIS PLACE IS A SCAM! If I could give them -1000 stars I would !!! I booked as a package deal on expedia they charged me around 250 for the rental, which is fine. After returning at Dollar Thrifty charged me $889 in additional fees. I know there is an addition fee for being 25 or younger. I brought the car back on a full tank and they still charged me $89.60 for gas. But honestly $889 in addition fees is soooo freaking upsetting. When calling about the charges the representative apologized and said I can’t waive any fees but would send me the invoice. I could of used a taxi for the four days I was in Canada and it would have not been any where near that cost. The desk representative did not tell me about any addition fees.
Dec 8, 2018
They are thieves and crooks. It has taken me almost three weeks to get a full refund after they erroneously over charged me for an extra day. and they attempted to shaft me three times. From my interactions it seems that there staff are incompetent and lazy, not only that there activities bordered on criminal. I was understanding when the charge first appeared on my card as mistakes happen. However when I was only refunded part of the fee I started to see how poor there service department really is and what a mistake it was to ever deal with them in the first place. On my second interaction with them I was told these additional fees where not included in the original price and wold not be refunded. This was completely false as the charges where for the extra day and should have been refunded too. So twice you tried to steel from me. After I reviewed the receipt I was sent from the ignorant woman I had the displeasure of dealing with first thing in the morning I noticed this blatant fraud and contacted there offices for the third time (Vancouver international Airport) and talked to the "night Manager" Sarhad (though I doubt any of the information he gave to me) who completely denied that they'd over charged me at all and was more useless than an umbrella in a hurricane, suggesting that I reply directly to the email from there head office, which I did to register my utter disgust of his (and Dollar/Thrifty rent a car in generals) attitude and my contempt for there sorry excuse of professionalism. On my fourth call to them I got through to possibly the only competent member of there staff who issued me with the full refund. It should not be this difficult to secure my money when they had over charged me. In any other circumstance this would be straight up theft and the continued attempt to withhold my money goes beyond any reason. They are fools and I will never do business with anyone even remotely related to there organisation again.
Sep 14, 2018
Got a car at Calgary airport, prepaid 600$. When we arrived we were told that because we have 2 under 25 and returning the car to a different Thrifty (at Vancouver airport) we need to pay more. Ended up paying 1200$ total instead of 600. At least the guy at Vancouver airport was really nice and the car was environmental friendly. Not recommended...

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