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Enterprise Rent-A-Car

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4.0 Google Review

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5533 Airport Way #11, Kelowna, British Columbia, V1V 1S1, Canada

(250) 491-9611 www.enterprise.ca/fr/car-rental/locations/canada/bc/aeroport-international-de-kelowna-c471.html?mcid=yext:245709

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Juan Castillo

Nov 8, 2018

Accidentally locked my cell in the car, reported it to the front desk immediately (left a note since it was 4:30 am) and called later only to find out "they could not retrieve the cell phone" even though I actually SAW the cell phone locked inside the car after i realized I had left it behind. After a few calls to the RCMP my cell phone "magically" was found on the parking lot. Not before they had managed to hack my cell phone and log onto my personal accounts where all my information was uploaded to the cloud. I had been renting from enterprise for over 3 years at other locations and never had an issue. This was clearly an orchestrated effort between the person that checks the vehicles and the front desk with no consequences since they know everyone who rents there is a traveler that most likely will be days before they can do anything about that. Be very very careful with these people.

adr cl

Dec 13, 2018

-Bad customer service. The representative I interacted with at this location, Luke Henry, didn't smile and looked like he had better things to do than to be there. Enterprise should ensure that whoever is at their front desk has basic courtesy and people skills. -If you're travelling in BC during the winter, especially in the Kootenay region, be advised that the law in BC does not mandate true winter tires on all cars by default. The minimum legal requirement is for so-called Mud & Snow tires, which are inferior to winter tires for winter driving conditions. Enterprise has M&S tires on their cars to satisfy the bare minimum legal requirement, and you get charged extra for true winter tires. My advice is that it's worth it to get true winter tires, even if you have to pay extra, otherwise you'll be the one stuck in bad weather with a far greater chance of getting into an accident. There's no recourse from the Enterprise to replace your M&S tires for winter tires. They don't care.

Kevin Fedoruk

Nov 12, 2018

Great enterprise location! Very nice staff at the desk they will take amazing care of your rental needs!

Kelly Sullivan

Oct 19, 2018

Awesome, I'm a member for a reason. Little pricey for the average renter but the perks are worth it in the long run.

Deb Guenther

Aug 22, 2018

Everything was fine once we found the car in their lot, not much direction given.

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