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Budget Car and Truck Rental

Budget Car and Truck Rental

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3.3 Google Review
2702 Hwy 97 N, Kelowna, British Columbia, V1X 4J7, Canada
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Sep 6, 2018
I had to get a replacement rental car from this location after a collision. All the staff there were very empathetic and kind. Ted picked me up and drove me over to the location, he was a fantastic driver and there was never a dull moment in conversation. Wesley helped me at the counter and made the rental process and filling out the claims incident report very easy. Wesley was thorough with all the documentation and payment charges and even went over the new vehicle controls with me. Overall it was a great experience and I would definitely rent from this location again.

Dec 15, 2018
Ok, firmly yet nice enough I was asked by Ryan to edit this review so here goes, (will also not post a 1 star if that does help too). Asked for snow tires very clearly when I booked, (way in advance), and was told snow tires would be on the front and back. When I checked the front it was just all seasons! No other trucks in lot as I asked. It is so dangerous to drive up the Coq with just all seasons and seemed like zero care from the front staff when I explained my dilemma. Was frustrated and all that was offered and ONLY cause I had to ask was a 20% discount! Safety matters zero to this location. 2 of 5 stars and thumbs down big time.. Already had a bad experience in past too is thing such as a key breaking off in key ignition before loading a ferry and wipers that had no blades left and scraped the glass big time and not very good tires before. Not even sure why Ryan had to contact me to vent as he is located at the other location, the better one in West Kelowna. I had to rent here again this time cause the start and end point was in KELOWNA, NOT West Kelowna. Am still frustrated that I wrote a letter to head office on it all and ignored as being told one thing and then seeing it to be NOT what I was told is only a big let down, yes? Okay to be honest??????? Not so sure now.

Aug 26, 2018
We rented a Ford Mustang GT Convertable from this budget rental in Kelowna. Right from when we called to find one at the very last minute to walking in the business they were very friendly and helpful and very easy to deal with. I definitely would recommend a renting car from Budget Kelowna.

Jun 5, 2018
If I can offer 1 bit of advice with this company it would be to check, check, and double check the vehicle at rental time. Make sure the rep writes down ALL damage and ANY dirt inside the vehicle you rent, to avoid any clean fees and issues upon returning!!! Treat it like you would in a foreign country, take picture and video so you have proof of what you rented upon returning the vehicle. I had an employee lock mine and my daughter's personal belongings in the vehicle with the alarm armed upon return over a cleaning dispute on a vehicle they gave me dirty to begin with. It was pretty upsetting for my 10 year old daughter and I wasn't very happy with the whole ordeal and still am dissatisfied as an ICBC loss of use customer of Budget. Just cover your butt and do your due diligence to protect yourself when using this company for rentals!

Jun 26, 2018
The worst customer service. 1st the lady was very rude, she complained because according to her, we wanted to rent at 8am, she didn't listen to us, we were wrong. Actually we wanted to rent at 4.30pm, i was working this day so impossible at 8am, and we called before coming to say we will be late because we had to wait about 40min a taxi... 2nd we did everything by phone, to rent the car, when we arrived gave all the papers, we couldn't rent the car, and for the lady it was our mistake, we could feel she thought : stupid customers, they are liars... I was so annoyed I became rude, this rent was very important for me, and she was so rude with us so... We went to the insurance to have a refund, and actually we could rent the car (policies) This day an young woman was training, she was very stressed, i can understand with a boss like that : bossy, rude and she doesn't know her job !

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm
Sat:8 am - 5:30 pm

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