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Arbutus Limousine

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2.4 Google Review

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1516 McRae Ave, Victoria, British Columbia, V8P 1G5, Canada

(250) 589-0000 www.arbutuslimo.com

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Google Reviews

Refresh Reviews 2.4

Erica Authier

Aug 31, 2018

The company forgot about my wedding until I called the day before to confirm where they were picking us up. After calling to give all the details I was called back 6 times by a driver asking me to meet up so he could “warn” me about the driver that we were assigned. I had to contact the boss to get the driver to stop calling me. The boss didn’t seem to care about forgetting the wedding or any of the stress the driver was causing me. On our wedding day the driver was 45 minutes late to pick up the groom and groomsmen which resulted in me being late to my own wedding. They are now accusing the groom of being at fault for being late for stopping multiple places during the service WE PAID FOR! They have offered to omit the extra hour charge. We would have never been late in the first place if the driver was not late picking the men up!!! I was also offered an hour limo voucher, which I will never use because this company is so shady. Terrible customer service. Would not recommend this company to anyone.

Mackenzie Laforet

Aug 31, 2018

Absolutely awful customer service. The limo company FORGOT about the wedding . The bride had to call the company multiple times and the man on the phone kept having to "warn" her about the limo driver because he was unprofessional. The driver was 45 minutes late picking up the groom which caused the bride to be late to her own wedding! Everyone at the company was extremely rude and unhelpful. I will never use this company again or recommend it to anyone.

Leah Mar

Aug 30, 2018

I did not hire this company however I did call to get some information about pricing etc. The worst customer service I have ever been forced to deal with. He had an impatient pompous attitude and came across quite rude. I do not recommend them.

Sara Rivard

Aug 31, 2018

NEVER book with this company. I can’t believe they are still in business. Terrible service, sketchy workers and a bad attitude. Please do yourself a favour and find something better, you will save yourself from the scam this place is.

M B

Apr 10, 2018

Absolutely terrible service. Do not bother with these jokers. Their voicemail is always full, they don't return emails in a timely manner and they say they'll call you and never do.

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