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Budget Car & Truck Rental

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3.5 Google Review

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757 Douglas St, Victoria, British Columbia, V8W 2B9, Canada

(250) 953-5218 www.budget.com/en/locations/ca/bc/victoria/yy1

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Refresh Reviews 3.5

Gail Lawrence

Sep 25, 2018

The good--there was a shuttle we could call to get a ride from the cruise ship terminal to the rental office--and back to the pier at the end of the day. The shuttle was busy when we called, so we did have to wait for 20+ minutes. The driver was friendly, helpful and spoke about the city on our way to the office. The car was clean and they do a thorough job of checking and recording damages. The bad--the car rental process at the counter was very long--10+ more minutes. Given that I had to wait in a line for service, it took a long time compared to my usual car rental experience to get the car checked out. I was told that the software was old. The ugly--we had reserved a car seat for our 20 month old. I called the day before to make sure a car seat would be available. I was advised that car seats were on a first come, first serve basis. If a seat was not available, we could get one at the office up the road. Huh? We are supposed to violate the law driving up the road with our infant to get a car seat? It took about 1 hour to get to the office, stand in line and then get a car checked out, only to be advised that a infant car seat was not available. The clerk did call the rental office up the road to have a seat delivered and they ended up providing it free of charge. For liability reasons, they will not install the car seat, but an employee did kindly help us get it tightened. The drop off process was also slow, but we did get a ride back to the ship in time. Renting a car can be a lot less expensive than buying a tour, but be prepared to lose about an hour or more of your day. This office provides cars for a local repair shop so there was substantial a morning rush for both cruisers and people trying to get a car during their repair. I think the employees are doing the best they can under difficult circumstances created by an extremely slow rental process.

Meredith Ball

Oct 5, 2018

I often rent from Budget and have a good experience, however, my experience at this location was particularly disappointing. We rented a mini van for our trip to Tofino. We asked the customer service rep if the vehicle model had built in GPS. She confirmed it did not and that we could rent it at a discounted rate of $10. When we recieved the vehicle it already had the GPS installed. When we asked the representative who brought us the car to confirm the GPS was available because we'd pay for it extra he was confused because it was already a built in feature of the car. We went back inside to the first representative to confirm with representative who brought us the car. The first customer service rep who signed us in was very dodgy telling the other "just turn on the GPS" and he responded "it's part of the car." I have never experienced Budget being so dishonest before, previously when I have rented from other locations they never have charged for GPS extra when it is already a feature of the car. When we asked to remove the extra feature the customer service rep said she could not because we have already signed for it. When I called Budget Canada Corporate Office they confirmed that this was not a feature we should be charged extra for if it is built into the model we rented. The Customer Service Representative from the corporate office, Dianna, stated that this franchise will be investigated and reviewed in how they present their features and upgrades. We will no longer be renting from Budget after this experience.

jordan logue

Aug 24, 2018

I would post 0 stars if I could. The younger woman with long hair that worked in the office was incredibly rude. I picked up a vehicle at the airport that I discovered had a nail in the tire and the a/c didn’t work, the customer service told me to take it to this location and I was met with an ignorant unapologetic staff. The only redeeming person was David, the guy they were using to clean/ gas up the vehicles. He was cool. #davidformanager

Eddie Ramirez

Sep 27, 2018

Great service. Awesome people skills.

Simon Wigzell

Jul 19, 2018

My only contact was the website to arrange a rental on the weekend. No can do! They aren't open on the weekend! Utterly useless to me.

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Opening Hours

Mon:7 am - 6 pm

Tue:7 am - 6 pm

Wed:7 am - 6 pm

Thu:7 am - 6 pm

Fri:7 am - 6 pm

Sat:7 am - 6 pm