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Avis Car Rental

Avis Car Rental

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3.2 Google Review
#unit 100, Burnaby, British Columbia, V5H 4M4, Canada
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Refresh Reviews 3.2


Aug 13, 2018
Prepaid for my car rental online through the Avis website in the amount of $106.19 for under 48 hours. Upon return I noticed on my credit card bill that I was charged an additional $233.68. There was no accident or damage done to the vehicle, which I have proof of with my pre and post video walkabouts. The gas tank was returned absolutely full. I called customer service and they claimed I somehow drove 1016 miles (1635 km's) in just under 2 days of in-town driving. And so that amount at $0.20 per mile brings me to a hypothetical amount of $203.20, where does the remaining $30.48 come from to total $233.68? I had already paid the different drop-off fee online at the start, so it's not that. Also, I was assured by the Avis agent at the time of pick-up that I would not be charged for mileage and that it was included, I even double checked with him. Even so, assuming the agent was incorrect, how was I to have driven that much in such a short time? I would have rated 1-star, but customer service has actually tried to be helpful, so I want to be fair. But I do not like companies who lack transparency with their pricing. I rather know up-front than be surprised with something on the back end. This situation will very likely cause me to never rent with Avis again.

Oct 8, 2018
Good car good service but we need credit card for get a car lol

Oct 19, 2018
Not the this nicest customer service but what do you expect

Oct 23, 2017
I found the service to be excellent. The vehicle was clean and recent. The staffs were very respectable and polite. Would definitely like to appreciate the service extended by Joseph Simon. Thanks for helping us out and getting us a good deal. If I am in need of a car rental again in the future, I will most certainly use Avis Car Rental.

Jul 1, 2018
Nice, and efficient service. Very easy experience.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 6 pm
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