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Hertz

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2.9 Google Review

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812 Brunette Ave, Coquitlam, British Columbia, V3K 1C4, Canada

(604) 519-2390 www.hertz.com/rentacar/location/canada/britishcolumbia/coquitlam/yvre01

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Google Reviews

Refresh Reviews 2.9

Jordon Peters

May 4, 2019

Very easy to deal with. Took me no more than 10 minutes to get the vehicle and drive away. Weekly rates were reasonable and the staff was polite. I am happy with the service that I received and would recommend this location to others.

Tammy Hageleit

May 30, 2019

Worst experience ever. Poor google rating is reflective of the staff and service. I thought I would give them a try as the location was closest to me but sure enough I got what I paid for. Had a 6pm reservation and stated when I arrived at 5pm that I had a reservation for 6pm. At no point did the desk front mention...â€your reservation is for 6pm and if I check you out right now you will be charged an extra dayâ€....not one word. Why would I want to incur an extra days charge just because I arrived early? I feel totally blind sided and work in the customer service industry myself as a District Manager....this is a shady way of making an extra buck and the District Manager will not even answer his phone. To make matters even worse I picked up the car with barely 3/8 of a tank (they wrote down 4/8 but I took a picture of the gas level & mileage when I got in the car), the car was not cleaned very well, inside the interior had a damp mildew odour and the car wasnâ€™t even vacuumed. When I rent a car I expect a great customer experience, full tank of gas, clean car...I brushed it off and didnâ€™t say anything but after how Iâ€™m being treated Iâ€™m going to make sure others are aware. The fellow that called me back when I was asking for clarification of my bill called me and I was unsure of who it was at first. A bit confused I asked, sorry who is this as the line was silent for a second....his response was â€œyouâ€™re the one who emailed to call youâ€. Most professional business like people would state their name and company theyâ€™re calling from. Totally rude, worse customer experience....if â€˜â€˜tis was my employee he wouldnâ€™t have a job. Never have I been treated with such disrespect. I donâ€™t normally post reviews but Iâ€™m going to make sure everyone is aware of the service at this location.

Neil Van Duyne

Mar 20, 2019

While our car was in the shop we can where for a rental. Set us up and were very helpful. We weren't sure how long we would need the rental, so figured a week. We were assured that if we didn't need it for that long, we'd only be billed for how long we had it. The next day our dealership came through with a courtesy car. They even went the extra mile of getting the rental back to Hertz. Fantastic. Less than 24 hours and were billed $545. I'll take the bus before coming back.

Kari Berdahl

Mar 25, 2019

Service was quick and pleasant. My insurance had organized a rental for me and it took only 15 minutes from the moment I walked into Hertz to discuss the particulars, sign the paperwork and get into my rental car. My only complaint is that it is an awkward location to access - heed Google maps directions and approach so the lot is on you right!

Shawn Mahoney

Mar 24, 2019

Had some issues with the staff upon returning. The manager is a decent guy and sorted stuff properly. Cheers

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Opening Hours

Mon:7:30 am - 6 pm

Tue:7:30 am - 6 pm

Wed:7:30 am - 6 pm

Thu:7:30 am - 6 pm

Fri:7:30 am - 6 pm

Sat:9 am - 4 pm