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Thrifty Car Rental

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2.9 Google Review

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413 Seymour St, Vancouver, British Columbia, V6B 3H5, Canada

(604) 606-1666 www.thrifty.com/loc/ll/CA/BC/Vancouver/413-Seymour-Street

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Refresh Reviews 2.9

Robin Chase

Nov 19, 2018

We rented a car for a week from Thrifty in October 2018. They were fantastic. The car was ready immediately and we were upgraded to the next level up. The car was in great condition, near new. The best bit is that I left my expensive headphones in the car but didn't know where I had lost them. Thrifty rang me and the Manager Joe Franz was great to deal with and helped me to get them back to Australia. It would have been so easy for these to simply disappear into someone's bag and I am deeply impressed at their staff honesty. Thank you Joe and your staff!!!

Lisa Chung

Sep 10, 2018

We showed up 40 mins later than our pick up time and the car was not ready. Instead we were told that we had to wait another hour for a car to be prepared. We were told to go to another location to pick up a car from s different company if we didn’t want to wait. By the time our rental was sorted, we lost a good couple hours of our day, requiring us to alter our travel itinerary.

Just Jezz

Sep 20, 2018

Diabolical service at this branch. The staff had no information about which cars would be available for us and several other parties waiting for pre-ordered vehicles. Everyone waiting for HOURS with no estimate of when or if the situation would be resolved. Everybody waiting roared with laughter when the staff had the cheek to fine someone else who was returning their car an hour late.

DG P

Jun 18, 2018

DO NOT RENT FROM THIS LOCATION!! I had a reservation for a mini van months in advance. We get off cruise and they cant pick us up so we got to location in cab. They’ll only refund $10 of $15 cab ride. Then no mini vans so they are sending us to another company near airport which is why we wanted the one near port NOT THE AIRPORT. And they still want to charge us a drop fee at airport. Guess what they Shuttle us in to the other company? A mini van. But they won’t let us have it for “maintenance” reasons. A really stinky way to end a vacation traversing Vancouver to just get a rental. The purpose was for ease to travel about our last day. What a joke of a location/business.

Robert Warren

Nov 6, 2018

Convenient location but well used cars and indifferent service

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