Dollar Rent a Car

Showed up to pick up a car for 9am at my reservation time. She processed me all the way through before letting me know that they were overbooked and a car wouldn’t be showing up for an hour. Unacceptable. I understand it’s not her fault but they should be training their staff to be transparent.

terrible experience. we reserved for a car at 11am. First, the lady Monica told us we need to wait as we arrived early, then we were told the manager will take us to another store as they don't have the car available. Well, the manager Joe never showed up. She then called taxi to get us to the other store. The taxi she called can only take 4 passengers. we are 5 people with 5 bags. She explained that it is very difficult to count it right under stress. She called another taxi, and another. 3 taxis came. All in same size, and can't handle 5 passengers. I asked if we can use 2 taxi. the answer is no. I then asked if I can talk to the manager. She said manager Joe is out of town... then she disappeared herself.... My paretns are over 80 years old, waited under the sun for over 30 minutes, as per her statement, the right size Taxi will show up in a minute.... We could not find the taxi, or herself.... Her colleague took our case, called the right size taxi (thank god) and told us we are all in good hands. Well, the driver did not know where to go... and asked us to pay the bill when we finally arrived.... this one day car rental cost us over 150 dollars, and Due to all these chaos, we missed the ferry to Victoria and ruined our only day in Vancouver. I am not sure if this lady Monica has given any proper training to perform her job. Is It too high of an expectation to have the car ready as reserved or at least call the right size of taxi to fit 5 passengers?? the last but not least, when I asked her to write down her last name, she pulled and destroyed her own note out of my hand, as apparently she wrote her managers' last name on the note,... what kind of service is this?? we have traveled many countries, this is the worst car rental we experienced. If you have booked your car through here, be super careful as most likely you will not get it as you expected.

Awesome service, super friendly staff. This is my favourite Dollar in town.

Great car rental in a convenient downtown location. Special thanks to Kavya at the front desk for her friendly greeting and excellent service.

Did not get the car i booked. Feel cheated.