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Hertz

Hertz

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2.9 Google Review
3880 Grant McConachie Way, Richmond, British Columbia, V7B 1V7, Canada
(604) 606-3700 www.hertz.com
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Google Reviews

Refresh Reviews 2.9


May 23, 2019
I had a very smooth and satisfactory experience with car rental for this Hertz branch. Check-in/out very fast and efficient. Overall very satisfied. Staff very pleasant. The only slight negative was that the SUV I received was smaller than what was described/what I expected.

May 12, 2019
Hertz staff was very accommodating and professional when I requested a compact vehicle instead of the larger vehicle presented to me when I arrived. They quickly located a compact vehicle for me. I have always received excellent professional service at this location.

May 22, 2019
To anyone who tries to rent a car from HERTZ, be really careful when you get your Vehicle, All of their staff are blind when you get the car, and extremely clear-sighted when you return the car. They can't see any damage on the car when you get the car, and when you return the car, they suddenly puts their glasses on and see all the details. No matter how many times they have charged other users for such damage, they will still charge you if you didn't report it at the first place. The stuff when we return the vehicle are extremely unfriendly.

May 3, 2019
One rep they have at the Vancouver airport location stood out and unforgettable is a male whose last name is GOPAL who wanted to charge me $200 /day for a small car that wasn't available immediately when I agreed to call his bluff with that price Needless to say he didn't want to do anything..... Great job by whoever hired this Nimrod and put him at a location representing Hertz and everything they're about to travellers all over coming to Vancouver . Awesome ! What better way to promote Hertz rental car .... keep up the bad job!! Oh and by the way please cancel my membership ....

May 22, 2019
Most terrible service I’ve ever seen! Staff didn’t tell us any damages on the car that were reported by previous user and tried to charge us money for that. Front desk staff was not helpful or professional at all and even blamed us for not carefully inspecting the car when we got it. This kind of traps can be successful because many people here like us are in a hurry to catch flights but a lot of paperwork and time-consuming processes have to be done if you want to appeal. So BE VERY CAREFUL if you choose Hertz at YVR airport!

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Opening Hours

Mon:6 am - 12 am
Tue:6 am - 12 am
Wed:6 am - 12 am
Thu:6 am - 12 am
Fri:6 am - 12 am
Sat:6 am - 12 am Today

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