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Routes Car Rental

Routes Car Rental

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4.3 Google Review
King George Blvd #7127, Surrey, British Columbia, V3W 5A4, Canada
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Aug 16, 2018
Admirable experience...! Jaspreet  was too awesome and benevolent. She is the one who go out of way to meet my car rental needs. We rent a car for 13 days and we were from Williams lake. She explained all my options specifically in detail and in diligent manner.Honest and good customer  service. Would love to come back again.😊 Want to say big thanks to Jaspreet. Good job👍

Aug 9, 2018
I rented a car from their Surrey location. Even though the booking specified unlimited mileage once I arrived at the site they told me that that wasn't the case and I'd have to pay some excess mileage if I went over their allowance. As we were getting ready to leave on a trip I didn't have time to book another car. The car given was a new vehicle however it was dirty inside and the windshield had several stickers on it which slightly obstructed one's view. Rental was for a week and on the third day the vehicle's navigation and entertainment system malfunctioned and we did not have music or navigation the rest of the trip. I called and told them about the malfunction. Nothing could be done. Once we returned the manager was upset at me for the vehicles malfunction and accused me of perhaps doing something I shouldn't have done! They completely refused to compensate me for the malfunctioning Navi system and the stereo! And proceeded to charge my credit card approx $100 for additional mileage. More than a month later I found out that they had charged my card an additional $170 without informing me. They said this was for a photo radar. The fact that this was done without giving me an opportunity to dispute the ticket was pretty disgusting. All in all if you can find another source do not rent a vehicle from these guys! They are rude and have horrible customer service skills! Stay away!

Jun 23, 2018
Shady in appearance but great and extremely cheap rentals. My car was $30 a day. Check first of your insurance covers rentals or it is an additional $20 a day. Great overall experience.

Jul 14, 2018
We had a very good experience with routes car rental and the service was wonderful. They are very friendly and understood the needs very well. We have been served by Jaspreet & Shayal, they provide the best customer service.

Jul 14, 2018
Had a very good experience. Customer service was great. Jaspreet and shayal were really helpful.. would love to refer it to my friends and family. Thank you

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