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Budget Car & Truck Rental

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2.7 Google Review

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Victoria, British Columbia, V8L 5V4, Canada

(250) 953-5300 www.budget.com/en/locations/ca/bc/victoria/yyj

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Refresh Reviews 2.7

Aleaha cole

Oct 2, 2018

The staff member that helped us was super helpful. She was very fast, personable and professional. She let us know of a hike with a beautiful lookout and a cool antique market. We were eligible for a few discounts as well which made budget the best deal.

The CSA Group

Nov 29, 2018

Convenient counter right by the baggage pickup at Victoria airport. Friendly staff. Efficient service. Very good price...all in $140 Cdn for 4 days at Mid-size (was a new Elantra). Pro tip: We bought insurance from Manitoba Public Insurance before we left at $4 per day vs the very expensive rental car company daily rate. Make sure to fill the car before returning as there is a premium rate for gas they pump when you forget. Also they ask if you want to pay for a GPS but your phone will do the same thing for free.

Zion Yua

Sep 24, 2018

Would not recommend this location based on poor quality vehicles and lack of integrity from their billing: Just got off the phone with this location to get my most recent rental invoice fixed. Got a rental through Costco at this location. The attendant at the desk went through the usual checklist items and told me that we get a free additional driver because it's Costco. I wasn't even planning to put a second driver until she mentioned it so I added my friend. First car we received had many scratches and the tire pressure monitoring system light was illuminated. The driver side rear tire was nearly flat. I told the staff and they told me to drive it to the maintenance bay for them to fill up the air. After attempts to fill the air didn't work, the maintenance staff told me I should ask for a replacement vehicle because the tire might be damaged. I go back to speak to the staff and got a replacement that was a luxury full size. The car itself was quite scratched up but drove fine. After returning the vehicle, I get emailed my final receipt and there is a $10 per day charge on it for an additional driver. I emailed back asking about that charge and was told they would discuss with the manager. After a week with no response, I emailed again asking for someone to call me about that charge. I got no call and finally had to call the Victoria airport location disputing that charge. Only then was it refunded and a new receipt sent. Why does this office need a song and dance to be able to get the original quoted rates? Looking at the other reviews, it appears this isn't an isolated incident with this location.

Katherine Germain

Oct 21, 2018

Initially we came up to Budget Rent-a-Car and had a pleasant and joking exchange. The girl, Nikki, did provide recommendations on where else to visit in Victoria but then when providing us details of our reservation began speaking so fast, and was only interested in upselling an SUV to us, then tired to include their ridiculous insurance. Luckily my partner decided to double check the information she was spewing to us. She was instantly offended that he was double checking to make sure how much we would be charged for a reservation we had already made prior to arriving. Her customer service skills instantly turned rude realizing that he was in his right to double check her on the information she was providing and knew that we would decline all of the upselling and insurance charges. She even went out of her way to say that he was being a rude customer which was highly uncalled for. Meanwhile, all other agents sitting behind the desk were blankly looking at our exchange as if she was in the right. In the end, we took the car, booked with our original reservation price and we tried to speak with a manager but of course they were not in at that time (3pm in the afternoon). We tried calling their offices during our stay to speak with any higher up authority to discuss the poor customer service we received, we got through once and were informed managers do not work on weekends (oh great!) Afterwards, we almost never got through to speak with anyone. Only one person tried to direct us back to the front desk we first had our altercation to speak with a manager but of course no one answered or returned our call from our voice message. Overall DO NOT BOOK WITH BUDGET if you expect rude service. Thanks.

Sean Vadoo

Jun 21, 2018

I honestly don't understand why so many bad reviews... I have rented cars from this location for 4 times now. Usually convertibles. Super quick to get the car and no pressure of selling me insurance and stuff. Last time I rented a BMW 430i. Car was great and so much fun but the only problem was that inside of the car was really dirty and dusty... We had to clean it ourselves. Other than that no other issues. I will be back in July and have already booked my car with these guys.

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