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Avis Car Rental

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2.5 Google Review

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5533 Airport Way ##12, Kelowna, British Columbia, V1V 1S1, Canada

(250) 491-9500 www.avis.com/en/locations/ca/bc/kelowna/ylw

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Refresh Reviews 2.5

Jeff Jones

Nov 26, 2018

I am Canadian and recently rented a car from the UK location at Heathrow airport. I pre-paid the amount to save $30 (big mistake!). After returning to Canada my credit card was charged with an extra $350 (on top of the $425 already prepaid). I called Avis, they said they would have an answer in 7-10 days. I called again in 7 days, this time a different agent; I had to go through the whole story again - they will check again but it would take 14-15 days! 15 days later I called a third time, got the same response and was told it would take a month to fix! I asked for a supervisor... went through the whole story yet again and was told.that they were sorry but the first two agents did not forward the complaint to the 'International desk', she assured me that this was now done and a response would take 5 to 57 days! Finally, 5 weeks after returning the car and much frustration, I got a $160 refund, not the $350 I was overcharged, but I was told the difference was for an additional driver fee (which should have been covered by the credit card used). I gave up! So be warned, don't pre-pay or even better, don't use Avis/Budget!!

Ashley Chapman

Aug 9, 2018

At first rental went smoothly and I was impressed HOWEVER after realizing that they had accidentally double charged me for my rental I realized how utterly appalling their customer service is, infact I’m not sure now if Avis even has employees working in their customer service department. After sending 3 emails of which not one single email was even acknowledged, attempting to call Avis at the airport I rented from who apparently are never open I’m beyond angry AND I’ve now had extra charges on my credit card for 4 months building interest that I’m going to be expected to pay. Will not be using Avis again and will definitely not be recommending to anyone.

Leana Yang

Sep 24, 2018

All the car rental shops in Kelowna seem to have terrible reviews. It made me feel uneasy about renting a car anywhere here. It's like all the car companies are out to get each other, since all the bad reviewers only have 1-3 reviews under their belt. As a local guide, I'm giving you a real review. I booked this specific Avis through the Costco travel website during one of the busiest weekends in Kelowna (July 27-29). I was in a rush, and the service was very fast. Costco gives their customers a free extra driver too, so that's nice. Avis also gave me a free upgrade to an Impala without me asking for it (thanks btw!). Everyone from the lady checking me in - to the guy in the parking lot which helped screen for scratches was very nice. The car was spotless, tank full, and the car was as clean as a brand new car. It had low kms on it (5600). Checkout was fast. I was only charged for the exact amount on my Costco quote. I just needed to park the car in one of their many spots, and drop off the keys. The walk from the lot to airport was less than 5mins. Honestly, this was the best overall car rental experience I've ever had. I hope this more constructive review helps others decide on where to pick from in the future. Especially if you've never booked via Costco Travel, try it. I noticed their rates are much lower than any other site.

Ishar Singh

Jul 21, 2018

Wish I could give them a zero even if I can them negative marks. Such a bad customer service. First they deduct money according to the transaction and then charged more than that when returned the car. Nothing is returned back. I booked a car for 208 dollar and they deducted 344. When I asked from customer service at Kelowna airport they tell me it was just the estimated for 1 day. When reserved the car they deducted 208 dollar and again I paid 344 dollars. F***ing Avis. They are lier. Never go to the Avis car rental. That’s why there is no customer at there Avis desk. They should shut down their business.

Dev Mehta

Aug 2, 2018

Sandy and her colleague, Rachel, we super helpful in helping me out in an emergency! Super customer service! Thank you guys :)

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Opening Hours

Mon:6:30 am - 12 am

Tue:6:30 am - 12 am Today

Wed:6:30 am - 12 am

Thu:6:30 am - 12 am

Fri:6:30 am - 12 am

Sat:6:30 am - 12 am