Worse service I have ever seen, in any city or country. The track was very dirty, it was smoked inside and full of ashes, not vacuumed. I called 5 days in advance to book it and when I came to pick it up afternoon (as arranged), they told me that I need to return it by 8pm or in the morning (that is not 24 hours rental). I came at 7:30 pm, no one was in the office; I waited more than 5 min and when she came she told me that it is too late, she doesn’t have time to return it. On the door it said that they are open by 8pm and she told me that afternoon to return it by 8pm (It was misleading). She did not want to open the gate to park in their parking that is gated; we parked in front West side but the sign on the fence behind said that we can't park U-Haul track there and will be charged extra but she also told us that is OK to leave the rental track there (everything was misleading). I asked to check with the manager and even the manager said that we can leave it where we parked and they will process it in the morning. I had to ask 2 times where to leave the keys and hardly got the answer to leave it on the counter. Really, nothing was clear or easy at this U-Haul. I hope that you don't have the same experience. I will never rent U-Haul again.
