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2.2 Google Review

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17535 55b Ave, Surrey, British Columbia, V3S 5V2, Canada

(604) 575-6600 www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyDART.aspx

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June Hartling

Dec 8, 2018

I was Very impressed with my recent Handidart experience. My transfer bus was scheduled to arrive 1.5 to 2 Hours after I was to be dropped off in Surrey at the skytrain station but the operator I got very politely declined the opportunity to leave me alone in a scary skytrain station. Very professional service.

Steve Taylor

Nov 12, 2018

Christine from HandyDart fare sales is extremely rude and lazy. She should be fired.

KCC

Jun 20, 2018

Having just experienced a skytrain outage yesterday must say that the actual train stalling did not attribute to my one star rating, but the compete lack of organization that was demonstrated at the production way station where everyone was forced to disembark. First there was an inaudible announcement on the train which sounded as though someone was recording inside a bathroom with people talking all around, then exiting the train there was a sea of directionless people looking for guidance only to have someone yell at the top of their lungs to go downstairs where buses would shuttle to the next skytrain station. No one was directing, guiding... it was chaotic. Surveying the scene for all of 5 minutes made me realize that waiting for a bus would take much long than what google maps was stating a walk would take to the lougheed station. TransLink, this is not your first outtage rodeo, setup PROPER downtime procedures, multiple staff at the trains/at the buses with some way to amplify their voice and avoid future chaos.

brian w

Feb 11, 2018

I am a senior who has been using the service for the past 11 months. Previously, I was quite independent in my transport. I am surprised at the generally negative tone of other reviews. The service, while far from perfect, is pretty darn good at a very reasonable cost. It is quite true that one must be patient in using the system - in many ways. Sometimes long waits to do a booking, but I always do it while I'm reading or at computer where the time isn't "wasted". I've also found certain times of the day are very busy while others are not. The reminder system doesn't always work as it's supposed to, but 80% works out as planned. Again, I've simply learned to be ready by the start of the window. I've had one experience of being on the bus 75 minutes from pickup to getting home (still in one Zone - in fact, a trip of only about 3 km, but we made many stops). The drivers have been saintly, considering the broad cross-section of people they work with. I've had only one or two somewhat negative experiences. In the overall, without Handi-Dart I would have spent a lot on taxis or just had to stay home. Handi-Dart, you get a solid 4 stars from me. Thanks

Chris Mann

Nov 12, 2017

ZERO STARS. Archaic booking/scheduling system requiring numerous, ongoing phone calls for a couple of months until the new schedule is in "place". When it comes to "seniors taking care of seniors" this system is unmanageable. The whole structure of booking and scheduling needs a complete overhaul. An expert needs to set up a workable system which is based on current technology, information and systems management.

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