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M & W Auto Sales & Rentals

M & W Auto Sales & Rentals

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3.7 Google Review
725 Spring St, Friday Harbor, Washington, 98250, United States
(360) 378-2794 www.sanjuanauto.com
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Google Reviews

Refresh Reviews 3.7


Nov 23, 2018
M&W Auto double charged my credit card for 8/31/18 vehicle rental, and have not been cooperative in refunding me for the duplicate charge. In addition to calls to M&W with no answer, I called 9/26/18 and left a detailed message regarding this, and requested refund. 10/17/18 I sent a detailed email regarding this, requesting refund. No reply to either, and no refund back. 11/23/18 I called credit card merchant and filed claim for refund of duplicate charge. Hopefully I will receive a credit in a month or two. Rental car worked OK and rate was reasonable for August in the San Juan Islands, but be aware you may end up paying twice, with a lot of time and aggravation trying to get your money back. I see now from other reviews that this is a repetitive problem.

Sep 30, 2018
The one star is because we got what we needed. But unfortunately, M&W Auto also got much more than they were supposed to from us and our credit card. They charged us twice for the same vehicle. We went WAY out of our way to get that overcharge reimbursed. They claimed they could not issue a credit charge back due to a new merchant system. They "promised" a check in the mail more than twice. After 2 months of several phone calls, texts with photos having to prove to them their error, and more reminder calls, still no check. They agree it was an error, but not an error they still have not solved. They've held $75+ of my money since late July. It's almost October. They know they have my money, and still have not given it back. Credit card companies always request that you work with the merchant first. Now I will be working with my credit card company, as I don't trust that this will ever be paid. Please pause before considering business with people who are either completely disorganized that they cannot keep their books straight, or people who don't care to return money to their customers that does not belong to them.

Aug 27, 2018
We decided to rent a car after the ferry was full. The prices were really reasonable and they even had a baby seat. The cars have some character but our family will always remember the lazy boy on wheels but I doubt we will remember the last car we got from Hertz. The staff were friendly and will even pick you up from the information office downtown. If you choose to walk it's about a half mile from downtown.

Nov 2, 2018
The owner Wendy has run a tight ship for years and is pleasant to deal with..She has a nice assortment of rental cars and will pick up customers at the ferry landing and is always going full bore to make your transportation needs pleasant..No better way to see the san Juan Islands during your visit

Jun 11, 2018
The staff was extremely nice and accommodating! They came across as good, trustworthy, and genuine people to do business with. The rental price seemed fair. The car was clean and of good quality. I would gladly rent a car from there again!

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Opening Hours

Mon:8:30 am - 5:30 pm Today
Tue:8:30 am - 5:30 pm
Wed:8:30 am - 5:30 pm
Thu:8:30 am - 5:30 pm
Fri:8:30 am - 5:30 pm
Sat:8:30 am - 5:30 pm