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Zipcar

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2.1 Google Review

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555 Seymour St, Vancouver, British Columbia, V6B 3H6, Canada

www.zipcar.com

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vinayak bogam

Dec 4, 2018

I wish there where negative stars. The concept is great. The customer service is a joke. If you want to enroll in a commuter plan then its better to plan at least 3 months before you actually need a car. Since they are a different department with no helpline number.

Alex B

Nov 21, 2018

I rented a car with Zipcar from 6pm - 11pm. The quote I was given is $36.96 + tax. Arrived early to the location and the car was available. I took it 17 minutes before 6pm and returned it at 7:43pm (more than 3 hours earlier). I received a charge almost 2.5 times (!!!) higher than what I was quoted - $90. Zipcar claimed that it happened because I took the car 17 minutes before the booking time. And of course, they conveniently allow you to take the car earlier to just charge you for so much more later. I canceled my membership with Zipcar immediately and recommend you do the same. This business practice stinks so I will make sure my inner circle is aware of how Zipcar conduct the business.

Jeff Delp

Jul 28, 2018

I just had an amazing experience with the local office. Rental cars were sold out this week and I left my Zip Card back in the states. The office went above and beyond to get my a new card on the weekend so I could get to Whistler!

Rodrigo Samayoa

Oct 25, 2018

Without a doubt the worst car share in Vancouver. First of all, you have to pay an outrageous annual membership regardless on how often you use it. They also claim their prices start from $7/hr or so, but I have never actually found a car near me that costs that. Second, they renew the membership automatically, so this year I was stuck with a $70 bill for a service I didn't even want. When I tried to call to ask them not to renew my account, the actually closed down my account, even though my year was not over yet. This meant that when I actually did need to rent a car from them, my account wasn't valid. I tried calling them asking them to reopen my account until my membership expired. The operator told me I could reopen it online. I went online and the only way for me to reopen it was to pay another $70, which I refuse to do when I already paid for a full year's membership. Now I need to wait another 20 minutes on the phone in the hopes they can open my account over the phone. Finally, there is no way to stop the automatic renewal online, which means you have to wait a long time on the phone to cancel the renewal. When I called last, I asked them to just cancel the renewal without closing my account, but they told me they can't do that. They said I have to call the day before the renewal to cancel and close the account. These are predatory practices IMO. I have used Evo, Car2Go and Modo as well and I would say all of those options are superior. I give it 2 stars instead of 1 because they do have quite an extensive variety of cars.

Michael Clarke

Aug 30, 2018

DO NOT SIGN UP! What was once a great service has devolved into a faceless, customer hostile shell. Expensive, unresponsive and remote. They have no offices locally in the GVA and force everything online to uninformed, and powerless phone agents. The automated prompts are out of date or incorrect. AVOID THIS COMPANY!!! They do not care to innovate.

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