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U-Haul Moving & Storage of Victoria

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2.8 Google Review

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776-790 Topaz Ave, Victoria, British Columbia, V8T 2M1, Canada

(250) 382-4711 www.uhaul.com/Locations/Truck-Rentals-near-Victoria-BC-V8T2M1/845059

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Refresh Reviews 2.8

Greg Anderson

Aug 28, 2018

Rented and bought items from here several times and been happy with their products and services each time.Good place to buy trailer hitches and towing equipment and they do installations if you don't have the capabilities at home.I've installed their hitches myself with basic hand tools and it was pretty simple and directions were included and easy to follow. On the downside,this is a very busy location and they seem to be short staffed a lot of the time so allow yourself extra time and patience for the counter transactions as there is often a line up.The staff seem to be doing their best and do a decent job but it's usually busy and somewhat chaotic in there.Also,it's best to park on one of the side streets rather than trying to park on their lot.

Patrick Smith

Oct 15, 2018

This is a very busy U-Haul location that I have used many times. Service is always excellent with very knowlegable staff and a well maintained fleet of trucks and trailers. U-Haul contracts and rentals always require a lot of customer service time at the counter which can cause people stressed out by moving to get a little too excited in line waiting their turn but these guys handle it like pros! 5/5 for great service and safe vehicles!

Sooraj Gopinathan Nair

Aug 3, 2018

Easy transaction and helpful staff. If you do want to save some time, better have everything done online. The counter gets busy toward the end of the day due to many drop offs. Not their fault and hence the four stars

Suzie Sylvester

Oct 6, 2018

U-Haul Victoria has the worst customer service in the entire city! I scheduled an appointment to have a trailer hitch installed. It took 2 weeks for them to get the hitch and when I showed up for my appointment they couldn’t find the hitch. They asked me to “come back tomorrow”. So I show up the next morning and there was one person working and a line 6 customers deep. After waiting 20 minutes I finally tracked down a service guy in the garage who took my keys and said they would get started. I needed to leave to drive a friend to the airport, but that proved to be a huge mistake! Three hours later I tried phoning them to see if it was ready for pickup and was left on hold for over an hour! So I got a ride down there in hopes that it was ready only to discover they hadn’t started yet! Do yourself a favour and use another business for your rentals, box purchases, or hitch installations! This business will never improve unless people boycott them!

Dereck Stevens

Nov 6, 2018

Horrible experience. Terrible customer service, very slimy practices. Would not reccomedn this company to my worst enemy.

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Opening Hours

Mon:7 am - 7 pm

Tue:7 am - 7 pm Today

Wed:7 am - 7 pm

Thu:7 am - 7 pm

Fri:7 am - 8 pm

Sat:7 am - 7 pm