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U-Haul Moving & Storage of Victoria

U-Haul Moving & Storage of Victoria

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2.8 Google Review
776-790 Topaz Ave, Victoria, British Columbia, V8T 2M1, Canada
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Google Reviews

Refresh Reviews 2.8


Aug 28, 2018
Rented and bought items from here several times and been happy with their products and services each time.Good place to buy trailer hitches and towing equipment and they do installations if you don't have the capabilities at home.I've installed their hitches myself with basic hand tools and it was pretty simple and directions were included and easy to follow. On the downside,this is a very busy location and they seem to be short staffed a lot of the time so allow yourself extra time and patience for the counter transactions as there is often a line up.The staff seem to be doing their best and do a decent job but it's usually busy and somewhat chaotic in there.Also,it's best to park on one of the side streets rather than trying to park on their lot.

Oct 15, 2018
This is a very busy U-Haul location that I have used many times. Service is always excellent with very knowlegable staff and a well maintained fleet of trucks and trailers. U-Haul contracts and rentals always require a lot of customer service time at the counter which can cause people stressed out by moving to get a little too excited in line waiting their turn but these guys handle it like pros! 5/5 for great service and safe vehicles!

Aug 3, 2018
Easy transaction and helpful staff. If you do want to save some time, better have everything done online. The counter gets busy toward the end of the day due to many drop offs. Not their fault and hence the four stars

Oct 6, 2018
U-Haul Victoria has the worst customer service in the entire city! I scheduled an appointment to have a trailer hitch installed. It took 2 weeks for them to get the hitch and when I showed up for my appointment they couldn’t find the hitch. They asked me to “come back tomorrow”. So I show up the next morning and there was one person working and a line 6 customers deep. After waiting 20 minutes I finally tracked down a service guy in the garage who took my keys and said they would get started. I needed to leave to drive a friend to the airport, but that proved to be a huge mistake! Three hours later I tried phoning them to see if it was ready for pickup and was left on hold for over an hour! So I got a ride down there in hopes that it was ready only to discover they hadn’t started yet! Do yourself a favour and use another business for your rentals, box purchases, or hitch installations! This business will never improve unless people boycott them!

Nov 6, 2018
Horrible experience. Terrible customer service, very slimy practices. Would not reccomedn this company to my worst enemy.

INDUSTRY BLOGS

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore. Ready...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

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In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey


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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 8 pm Today
Sat:7 am - 7 pm

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