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Refresh Reviews 4.2


Oct 11, 2018
The full size car was nice but wasn't fully ready, not a big deal but they had to vacuum it out quickly, but the windshield wasn't clean on the inside, typical film buildup, but with the sun and headlights the first day, we couldn't see very well, glare was horrible. Had to try and clean it at gas stations with windshield washer fluid and it was a mess and smeared, so the rest of the week trip we kept on cleaning it. So make sure the vehicle is ready when its supposed to be.

Nov 7, 2018
They were able to help us get a car with no reservation the Friday of a big holiday weekend. Would definitely come back.

Aug 16, 2018
Me and my wife always have a great experience renting from enterprise. We normally work with the Enterprise in Niles MI. I rented an SUV on May 5th 2018 for a friends getaway weekend. I booked this months in advance. When I came to pick up the vehicle I was advised that I could not rent an SUV with a debit card. We gave a debit card when when we made the reservation and when we got our confirmation call I told the rep I was using a debit card and he said that was fine. The manager at this location was so rude and would not offer to help us at all. He was very condescending about the fact that we did not have a major credit card and we could only offer a debit card. We left there assuming our vacation was ruined and we let down 2 other couples that were coming with us. We decided to call customer service and let them know what is going on. After 2 hours of running around to 3 different enterprise locations we finally ended up at the South Bend airport and we were finally able to get a minvan. The Enterprise reps at the airport were so nice and really helped us out. I appreciate Enterprise going above and beyond to help us but the Managers behavior at this location is inexcusable. I will make sure to avoid this location at all cost.

Oct 11, 2018
They have the most courteous staff and excellent service! I was so pleased.

Nov 3, 2018
Other than one representative working with 4 customers ahead of me it was good. People were very impatient but Marcellus did good considering he was the only representative.

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