Honestly the WORST experience ever!!! If you are an international traveler like me, DO NOT RENT A CAR FROM ENTERPRISE, THIS IS A WARNING AND AN ADVICE!!! I have been to Hong Kong, Dubai, Japan, Kuwait and other places, and I have never confronted problems in these places when I wanted to rent a car. The only place that gave me a hard time was enterprise rent a car.
I called enterprise on Friday to rent a car from Sunday to Tuesday. I was supposed to drive to a very important meeting that was critical to my work and job. In the beginning, everything went well through the phone. The operator told me that I could go and receive the car on Sunday morning 9 am. They also sent me a confirmation number and the address of pick up. On Sunday morning, I go to the pick up location to pick up the car, and the guy at the front desk says I cannot rent you the car. I said "why? I have the confirmation number and you have all of my information and address." They said it is because we cannot confirm your address. I told him why then you send me a confirmation number and confirm my order if you cannot verify my information? Then the guy said you can bring papers to verify your address. So I walk all the way back home to bring my papers and then the guy calls me saying that even if you bring the papers we cannot rent you car. I was not able to rent the car, I missed my meeting that I was supposed to drive to, and I had a bad bad experience with this car rental BS. So the next time you reserve a car with them, nothing will guarantee that they will give you the car on the day of pick up.
