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May 25, 2018
I've rented here twice and there were no problems at all. Everything was in order and according to my reservation. The second time I got a higher vehicle class than I reserved, presumably becuase that was what they had at the time. The staff are nice, and pick-up and return went smoothly both times.

May 4, 2018
Enterprise website failed by reserving what wasn't available. Todd went to work and got me on the road. Gave me a quote and stuck with it despite the effort of the drop off location to increase that fee. Great work!!

Aug 17, 2018
I booked and was charged for an intermediate vehicle . I was given an Ford escort hatchback. Very smell I can’t understand how this isn’t listed under compact Car. Very hard , uncomfortable ride.

Sep 18, 2016
Rented a Hyundai Elantra for two weeks. Smooth rental from beginning to end. Loved the car too! Super reliable on the roads around, which weren't always 100% paved or had a lot of pot holes.

Oct 8, 2016
Horrible experience. A reservation was placed 4 weeks before travel... I had flight delays but TRIED to call and provide updates to the staff as updates were being provided to us. I called before leaving Calgary, no answer on the phone. I called 6 times before leaving Toronto, no answer so both me and my partner left a separate voicemail. Upon arrival to the branch, no one was present even though all the other rental companies were still open. Myself and 4 other customers were left stranded and forced to use Hertz Rental cars. Upon returning to the airport branch to swap vehicles the following day, the customer service agent was unapologetic and unresponsive to our situation. We were offered an upgrade for $10.00 more a day, which at this rate they should be trying to salvage relations, which we declined. She then wrote a contact with the upgrade, explaining to us actually now it was free and not an upgrade, which we declined. Then she rented us a vehicle with damages larger than the "damage indicator", that was undocumented and caught by partner/myself. Overall, this experience was very unpleasant and frustrating beyond belief. I do not intend on using this branch in the future.

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