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Refresh Reviews 3.3


Oct 24, 2018
The staff were very personable and quick in dealing with my rental needs and getting me on my way. The vehicle was clean and in good condition with lots of space and built-in navigation so that my personal GPS was not required.

Sep 26, 2018
Car was good and but somebody decided it was cool to smoke in it before I got it. Not cool . Can should have been cleaned before handing it off.

Oct 29, 2018
Staff where great the car was good they could not have done anymore for us a1

Nov 1, 2018
Really bad experience! I booked a full sized car through Hot Wire; when I arrived at the airport after midnight October 28, 2018 in the pouring rain, I went to the desk and gave them my information; the employee gave me the keys, saying you have a Hyundai Elantra; I walked out to the very end of the parking lot and started looking for the car; I finally pressed the alarm and saw the flashing lights about 200 feet away, but when I got to the vehicle, it turned out to be a Hyundai Accent, not the full size car I had reserved and paid for!! Frustrated and tired I drove around to the departure area to get the problem corrected, but by this time, there was no one at the desk. I drove the car home and contacted National the next day. The manager Jessie Rasume said that nothing could be done on their end seeing as I booked through a third party. An offer was made to discount a next rental, and she suggested that I phone Hot Wire to straighten it out. Then to add insult to injury, I discovered the next da y National charged my AMEX an additional $44.55, claiming that Hot Wire did not charge the taxes. I contacted Hot Wire again, and the agent stated no extra fees should have been charged to my AMEX card, and that I should discuss the extra charges with National. I contacted Jessie Rasume again, explaining what Hot Wire told me; Jessie requested a copy of the booking confirmation which shows a prepaid amount of $105. 04 for the 2 days; advertised daily rental was $35.51; yet total charges for the 2 days amounted to $167!! So far, no response back from National!

Sep 25, 2018
The customer service representative (Zach) was courteous and helpful!

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Relocating to Costa Rica from USA or Canada

Relocating to Costa Rica has evolved from a niche lifestyle choice into a mainstream strategy for North Americans seeking a better quality of life.

Kindred Consulting C.R.


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