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Thrifty Car Rental

Thrifty Car Rental

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2.4 Google Review
St. John's, Newfoundland and Labrador, A1A 5B5, Canada
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Aug 9, 2018
Super sketchy car rental - we were charged 200 more than what we were quoted. We got to St. John’s late at night and went to the counter to pick up our car but were told they didn’t have any vehicles available. They made an arrangement that Budget would give us a vehicle for the same rate as our reservation. So we went to Budget, who quoted us at 200 dollars more than our original quote. I told her that they were charging us way more than what we reserved for and she said, “Well, the taxes are higher here.”. I showed her my booking (thankfully I had printed everything before coming), and she proceeded to tell me that Thrifty would cover the difference. So we went back to Thrifty, and they said they couldn’t do anything - we would have to pay the full amount and we could get a refund upon returning the car. At the end of our trip, we went to return our car and were told they still could not issue a refund because “the manager” wasn’t there. We were told that once the manager reviewed our situation he would give us a call. It is a month later and we never received a call. I have been emailing with EasyRentCars trying to get my refund. Initially they asked for my address to send me a cheque, so I sent that, only to be told they couldn’t actually do that, and they actually needed my credit card. I am still waiting to see if I receive that refund. The whole thing has dragged on for a month. It is for sure a scam - it has to be. Otherwise it is the worst customer service and no one has any organization or any idea what is going on. If you book online with Thrifty, don’t expect a vehicle to be reserved and prepare to pay 200 dollars more.

Aug 12, 2018
I Approached the counter this morning (August 12 2018) and was greeted with a smile and pleasant customer service. I was on my way within minutes. I would do business with Thrifty again.

Jun 28, 2016
IF I COULD I WOULD NOT EVEN GIVE ONE STAR! I HAD A CAR BOOKED FOR MONTHS NOW . MY FLIGHT HAD A SCHEDULE CHANGE AND THEN WAS DELAYED AND GOT IN 45 MINUTES LATE. THIS COMPANY HELD MY CAR FOR 2 HOURS AS PER THEIR WRITTEN AGREEMENT BUT I WAS OVER THAT BY 1/2 AN HOUR. I WOULD HAVE BEEN OVER MY TIME IF THE AGENT HAD STOPPED CHATTING TO A WOMAN AND GIVING HER ADVISE AND TOURIST AND TRAFFIC INFORMATION LONG ENOUGH TO ACKNOWLEDGE A PAYING CUSTOMER. WHEN SHE FINALLY GOT TO ME SHE SAID -THEY LET MY CAR GO! SO I SAID I WAS OK WITH THAT , I'LL COME GET ONE TOMORROW. THE AGENT SAID THAT NO THEY WOULD NOT HELP ME. I WOULD HAVE TO REBOOK!! THEY WANTED ME TO DO THAT AS NOW THE RATE WAS NEARLY DOUBLE. WHOEVER OWNS THIS LOCATION NEEDS TO KNOW THAT THE SERVICE AND POLICIES ARE AWFUL. I WILL NEVER BOOK WITH THRIFTY AGAIN.I WILL BE TAKING THIS FURTHER TO SOMEONE IN THRIFTY CORPORATE AS THIS IS NOT ACCEPTABLE.

Oct 7, 2015
Extremely poor service. Had a reservation and wasted 50min waiting for someone to arrive at service counter. Every other agency had representitives helping arriving passengers off a few flights. Gave up when airport cleared out and took a taxi to Hotel. Cancelled and rebooked on Enterprise where I received excellent service!

Sep 13, 2017
Great and friendly staff

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Opening Hours

Mon:6 am - 1:30 am
Tue:6 am - 1:30 am
Wed:6 am - 1:30 am Today
Thu:6 am - 1:30 am
Fri:6 am - 1:30 am
Sat:6 am - 1:30 am