Enterprise Rent-A-Car

My friend and I traveled to Newfoundland from the US and made the reservation online. She selected the option for an oversize vehicle as we'll be traveling for 3 weeks on our hiking trip. We called Enterprise from the hotel this morning and they did, in fact, pick us up. Unfortunately, the site she booked through had a very odd definition of oversize because what came was somewhat of a glorified golf cart. We managed to squeeze ourselves and luggage in the vehicle and discussed the issue with the agent on the ride back to the office. He was incredibly pleasant, understanding, and offered local tips about the Corner Brook area. It turned out that the online rental company used misleading terms on their site and we had the choice between the tin can and a normal sized car for a tad more. Another thing the online site didn't mention was that the entirety of our estimated booking plus a 200 dollar deposit was going to be placed as a hold on my friend's credit card. Neither of us had the funds available to do that for the larger car as well as have money for our estimated expenses. The manager, Chris, came to assist us and explained that they couldn't take a card number from me for an account I share with my husband because I didn't have the card on me. He was very friendly and accommodating while we worked to figure out what we were going to do. We asked every question we could think of and Chris found us every answer with a smile no matter how many dates he had to change, drop off locations, et cetera. We settled on The Can but lesson learned- have a separate card for your rental or an available balance to accommodate every aspect of your trip. 10/10 Would rent from this Corner Brook Enterprise again and not just for the great view while we waited. Will definitely book directly next time.

Great rates, service, choice of vehicle

Car was just perfect and mileage was good too. Got to see what was ahead and the ability to use 'carPlay' was a great option.

This has to be the first time I've had a truly positive experience renting a car. I phone last minute to see if they had anything I could rent for a few hours, and by some stroke of luck they did, overnight even! Not expecting that on a Friday in August! They picked me up, which was really nice. Then since the Atlantic-wide Bell/Telus/banking networks were down, my CC that provides car insurance on rentals kept being declined. My other CC doesn't have car insurance, but due to the extenuating circumstances, they comped me the insurance! Wow!!

On Sun, July 10,16 I had a moose vehicle accident at 11 pm and it was a very bad experience. On Monday I was to return home after taking care of what I needed to so I went to the Enterprise office where I was informed that there was nothing available at that time and they were trying their best to have a vehicle for me. But possibly the earliest was a week into August. I left and went to Mel's Auto body where the events of the past 12-18 hours took its toll and I was just wanted to get home. Betty at Mel's asked me hold on for a few minutes where she proceeded to make a call and quickly returned to informed me that Ashley was coming to pick me up, they had a truck for me. I was ever so grateful as they all went above and beyond for me, their customer. Chris stated that I needed to be taken care of today and that's exactly what they did. I have since returned the rental and I see that their dilemma is still the same, they do not have access to the amount of vehicles that is in their demand. But none the less they are excellent at their jobs and I thank them for their wonderful service. Remember these people are there on the 'front lines' but certain things are out of their control. Have a safe and happy summer, Ashley, Chris, Betty, Shawn & Mel.