My friend and I traveled to Newfoundland from the US and made the reservation online. She selected the option for an oversize vehicle as we'll be traveling for 3 weeks on our hiking trip.
We called Enterprise from the hotel this morning and they did, in fact, pick us up. Unfortunately, the site she booked through had a very odd definition of oversize because what came was somewhat of a glorified golf cart. We managed to squeeze ourselves and luggage in the vehicle and discussed the issue with the agent on the ride back to the office. He was incredibly pleasant, understanding, and offered local tips about the Corner Brook area.
It turned out that the online rental company used misleading terms on their site and we had the choice between the tin can and a normal sized car for a tad more.
Another thing the online site didn't mention was that the entirety of our estimated booking plus a 200 dollar deposit was going to be placed as a hold on my friend's credit card. Neither of us had the funds available to do that for the larger car as well as have money for our estimated expenses.
The manager, Chris, came to assist us and explained that they couldn't take a card number from me for an account I share with my husband because I didn't have the card on me. He was very friendly and accommodating while we worked to figure out what we were going to do. We asked every question we could think of and Chris found us every answer with a smile no matter how many dates he had to change, drop off locations, et cetera.
We settled on The Can but lesson learned- have a separate card for your rental or an available balance to accommodate every aspect of your trip.
10/10 Would rent from this Corner Brook Enterprise again and not just for the great view while we waited. Will definitely book directly next time.
