Hertz Car Hire

They rented a car to my partner with a punctured tyre. He had to drive all the way to Clare that night as he just came back from his peace keeping mission. On the way home the tyre pressure light came on and he rang hertz straight away who were trying to blame him for the puncture! Never again! There is many other car rentals around the airport so I would recommend to stay away from HERTZ!

Absolutely came to the rescue at 2am!!! I was left abandoned at the airport by Europcar with a toddler at 1.30am. Megan was amazing and couldn't have been any nicer. Even helped with car seat in her way home. Prices were fairly ok too. Thank you, hope you enjoyed your thank you biscuits !

Charged 70 Euros for something that was not explained to us in the first place. We specifically stated we did not require any additional insurance given our credit card and/or personal auto insurance would cover any damages. Email them to dispute same and they claim supplementary liability waiver covers the renter for any potential costs in case of an accident and/or vehicle damage. What was the 5000 Euro pre-authorization for then? State a refund cannot be processed. Absolutely terrible customer service! How much more adamant does one have to be?!?!?!

Absolutely terrible! I would avoid unless you like paying nearly double the quoted and expected price. Traveling through the UK and Ireland on one trip, we booked everything weeks ahead of time to lock in the proper rates and vehicle. Started in London where we picked up the car, drove to Cardiff then Edinburgh and had no issues whatsoever. Everything was as it was expected to be and price matched the original quote. The Ireland (Dublin Airport pickup/dropoff) were and entirely different story. When I booked the rental through Hertz online I was quoted a price that was nearly half the final receipt. I did not return the car damaged and with my rate had unlimited kilometers, so I simply do not understand why I got charged nearly double for the final bill. When I booked it originally it was quoted at 318.27 Euros, however the final receipt shows a charge of 597.39 Euros. Why would the final charge be nearly double the quoted amount when the car was not damaged and was returned on time? I didnt have this issue in London/Edinburgh. I rented a car in London and drove to Cardiff then Edinburgh the week before, and had the car for 5 days as well and was charged the correct amount (254 pounds which is also about half of what I was just charged for this trip). I have rented with Hertz for years and generally praise the service as I have never had an issue until now. The extra charges were in relation to, Collision Damage Waiver, Theft Protection, Super Cover, Personal Injury. I've never had an issue previously with these because when I book it online I make sure to select exactly what I want, just as I did with both of the UK and Ireland rentals this time, but somehow I got charged for all of these things on the Ireland leg (and only the Ireland leg), which effectively doubled my expected cost. I called Hertz customer service to help and they opened a ticket, after some back and forth they reached out to this Dublin office directly to investigate the issue. Basically put, the Hertz at the Dublin Airport is a franchise location, which apparently means they can do whatever they want scamming people out of money and fooling people into thinking they are dealing with the Hertz they generally know and respect but are really dealing with a 3rd party that doesnt have to (or apparently want to) operate under a fair and customer friendly model. Shame on you Hertz for allowing this to go on, you're letting them drag your name through the dirt all the while appearing to do basically nothing about it. The should revoke the franchise for this location.

😡😡😡 Hertz are thief's ? The Wife hired a car in APRIL (Dublin). Found out we got charged TWICE ! Yes we contacted Dublin, and Head office, phoned, emailed....We have sent a copy of the credit card bill.... BUT STILL NO REFUND (over 3 months go)... why is that ? Is it incompetence or Hertz policy not to refund unless taken to court...... It's a joke , I quote website :- "Hertz is committed to providing our customers with the highest level of service"