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Hertz

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2.5 Google Review

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1919 Upper Water St, Halifax, Nova Scotia, B3J 3N2, Canada

(902) 421-1763 www.hertz.com/rentacar/location/canada/novascotia/halifax/yhzc12

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Google Reviews

Refresh Reviews 2.5

Abdullah Khayyal

Dec 19, 2018

This might be the only place that I give such bad rating. But the staff is really awful and unprofessional. You can get way better deals and service from other companies.

Bridget King

Nov 10, 2018

Terrible customer service - avoid at all costs. This place is a scam!!! I rented a car for one day from this location - it’s only on Sundays from 8:00am - 2:00pm. We told the staff member we would be returning it at 6:00pm that day - no problem he said, it’s still the one day charge as long as you bring it back same day. Sure enough receive the bill the next day and was charged a late day fee, despite returning it at 6:00pm the same day. Went in to the location the next day (Monday) and the lady working agrees it was a mistaken fee and she will reverse the charge. She starts calculating on her phone how much to reverse and then rounds it up to $20??? Real legit. I then ask that the charges be reversed on the spot - she says she has to have her manager authorize so she can’t on the spot. Thinking that’s the last of it we leave and sure enough my credit card gets charged the late fees and the wrong amount. I call Hertz customer service head office and they say there’s no notes on file about reversing the fee. So this lady straight up lied! Clearly this is a scam they have in place since people don’t check their bills closely. Avoid !!!

D Smith

Jul 7, 2018

Smooth service. Employees were great even through technological difficulty. They worked hard to ensure we got moving. Reserved a car online two days in advance with their help. Thanks for your efforts!

Jenny Gordon

Sep 27, 2018

Worst experience. We rented through a different site and booked a car at the airport location. They told us we didn’t have a reservation and had to go downtown. $65 can ride got us to another Hertz, wrong one and nobody at the counter. Got another cab to the Marriot location. Nobody at the counter. There’s a note saying they are down cleaning cars and to come find them. I will never book with hertz

Joshua Buse

Jun 22, 2018

We booked a Q4 SUV (RAV4 or similar) online with Hertz for our Maritime Vacation because we would be taking one large suitcase and two carry-ons sized bags; stated capacity is 2x large suitcases and 2x carry-on sized bags. When we arrived at the rental location the clerk stated that the vehicle would be a Chevy Trax, but that we could upgrade for a cost. When I explained that we booked a RAV4 or similar vehicle she said that the Trax was; after driving it for two weeks it most definitely is not! The visibility flap in the trunk allowed only the large suitcase to fit, with the carry-ons going in the backseat. When we decided that we should just fold down the back seats, we found out that the seat bottom needed to sit behind the seat in order to allow the seat backs to fold down. This restricted the distance the front seats could be moved, while also preventing the transport of any other individuals. We are extremely dissatisfied with the attempt to upsell us when she could not deliver a suitable vehicle. Upon drop-off no attempt was made by the staff to rectify the issue when we voiced our displeasure. The only silver lining was perhaps slightly better gas mileage, maybe. Extremely dissatisfied with this experience, especially considering that my experience with other rental companies has been much better!

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Opening Hours

Mon:8 am - 6 pm

Tue:8 am - 6 pm

Wed:8 am - 6 pm Open Today

Thu:8 am - 6 pm

Fri:8 am - 6 pm

Sat:8 am - 2 pm