Probably worst rental agency i hav ever used. I needed a car suitable for my mother who doesn't have great health. I had booked a SUV which was suppose to be Jeep Grand Cherokee or comparable. I actually called a week prior to pick up and asked about vehicle availability. I called the Sackville location and was told there weren't too many Jeep Grand Cherokees available and I asked what is available that is comparable. He told me Ford Edge. I was ok with this. Once I got there, the initial offer was a Jeep Wrangler... OMG. I am barely 5 feet tall and would need to climb up on my hands and knees to say nothing of my mother. I was told this was comparable to the Grand Cherokee and Edge. Really. Only other option was small SUV..Mitsubishi ( i needed something large enough to hold a walker and luggage for 3 people) and a truck was also offered with small back seat. I then asked if I could pay the difference and upgrade. He told me the only other upgrade was a truck, which was already offered at the same price. I asked if there were any other vehicles from another branch and again told no. Finally they said they have a Rogue coming back and come back in an hour to pick it up. So if you are looking for any choice in vehicles, do not go there. I hear after that they have the worst fleet in the area. I wish I had gotten better information when I called the branch. I would have looked elsewhere and saved myself half of a day of holiday loss. Also they close at 6 so because flight was delayed had to wait until the next day to pick up the car.
