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Hertz

Hertz

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3.7 Google Review
1404 N Cashua Dr, Florence, South Carolina, 29501, United States
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Refresh Reviews 3.7


Aug 17, 2018
Stick with enterprise. I don't know about all locations but this one sucked. I arrived early for reservation and nobody was there. Called and lady said she was on her way. Another person also came. When the employee got there she didn't ask who was there she just helped them first. Finally got to the desk only to learn the vehicle I reserved wouldn't be ready for 1-2hrs but she gave the people in front of me the same type of vehicle without a reservation. I know this because I could hear everything they were saying. It was not in a private setting. I was told I would have to pay extra for my husband daily. That was a no no for me. He is my husband and on my insurance. I left and went to enterprise who I normally go to and got a better vehicle at the same price and didn't have to pay extra for my husband to be a driver. I should have stuck with what I knew best!

Jun 8, 2018
The lady I think her name was (Erica) was VERY rude and very unprofessional. Got an attitude with me whenever I asked a simple question. If you’re looking for a hertz with customer service, this definitely isn’t it!

Aug 6, 2018
I got the car July 2nd and had it until August 6th today, we went to clean the car to return it today and as we were cleaning it we found a dead decaying rat in the car. When I got the car there was an awful smelled I called about it a couple times to switch vehicles and was always denied. They always said we don’t have anything available at the time. So I had to drive the car around like that for a month and didn’t know the rat was even in there. I told them about it and the manager was very rude and they acted like they didn’t believe me. So luckily we took a picture but they acted like they didn’t care at all. Also when you got the car up to 60 it would shake also told them about that problem for a while they acted like they wasn’t even concerned. I have had a horrible experience and they didn’t care how I felt. I have 4 month old, 4, 5, 7 year olds. I’ve already been through enough just recently loosing my 4 month old that rode around in the vehicle. All of my kids or my husband and I could have gotten very sick. They wasn’t even concerned about that. Never rent a car from hertz location 1404 Cashua Street of Florence SC, they are not sincere at all and don’t care about anyone’s feelings!

Jun 5, 2018
Terrible customer service. They had no cars available, but when we called they said they did. We got there and no car was available even though we had a reservation. Then I finally got a car. My tire blew out and I was charged for it.

May 17, 2018
Great customer service. Full disclosure on vehicle rental.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm Open Today
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:9 am - 12 pm