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Oct 20, 2018
Has to be thee worst car rental place in the city !!! Sadly it was the insurance company who arranged a car pick up at this particular location. First they refused to deliver the car since they didn't have enough staff on hand. Since we could not pick up the vehicle until after their closing hours, they said they'd take care of everything at the Ottawa Airport location (45 min. drive each way) which was open until later that night. Upon arriving at the Airport Enterprise, we were told it would cost extra beyond what the insurance was covering per day, plus the incompetent staff member who was suppose to have transferred the rental, lied about it, so no arrangement could be made. Wasted an entire night!!! The very next day, we called the Vanguard location back to ask what happened, and if they'd come pick the driver up 30 mins away. They made no apology for their screw up, and they refused to come pick up the driver claiming they again did not have enough staff, even when they use the slogan, "will pick you up" as a way to con new customers into using their really crappy service. We eventually went to a different location to get a vehicle different or less than what was previously arranged by the insurance company. We'll be contacting the insurance company about using a different car rental place. I'd never ever again use them.

Jul 20, 2018
Natalie went above and beyond to procure myself and my spouse with a car for the weekend! Kept up with my million questions and time frames! She’s an angel and saved us! Very friendly and professional and was so nice about offering and not pressuring their insurance coverage. Thanks again!

Jul 11, 2018
Called this location to rent a car as my car had gone in to the autobody shop as someone hit me. I needed a rental car for a minimum of 2 weeks. A guy picks up and when asked if they had any cars available he says “nothing til tomorrow” and hangs up on me. Word of advise enterprise, train your employees how to offer good customer service as you never know who’s calling. Where was the offer to find me another enterprise with a vehicle available? USELESS! :()

Aug 29, 2018
Great service. Great cars. Priced right.

Jul 25, 2018
Great customer service. Manager Greg is excellent and so does his team. Thanks

INDUSTRY BLOGS

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey


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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm Open Today
Fri:7:30 am - 6 pm
Sat:9 am - 12 pm

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