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Oct 20, 2018
Has to be thee worst car rental place in the city !!! Sadly it was the insurance company who arranged a car pick up at this particular location. First they refused to deliver the car since they didn't have enough staff on hand. Since we could not pick up the vehicle until after their closing hours, they said they'd take care of everything at the Ottawa Airport location (45 min. drive each way) which was open until later that night. Upon arriving at the Airport Enterprise, we were told it would cost extra beyond what the insurance was covering per day, plus the incompetent staff member who was suppose to have transferred the rental, lied about it, so no arrangement could be made. Wasted an entire night!!! The very next day, we called the Vanguard location back to ask what happened, and if they'd come pick the driver up 30 mins away. They made no apology for their screw up, and they refused to come pick up the driver claiming they again did not have enough staff, even when they use the slogan, "will pick you up" as a way to con new customers into using their really crappy service. We eventually went to a different location to get a vehicle different or less than what was previously arranged by the insurance company. We'll be contacting the insurance company about using a different car rental place. I'd never ever again use them.

Jul 20, 2018
Natalie went above and beyond to procure myself and my spouse with a car for the weekend! Kept up with my million questions and time frames! She’s an angel and saved us! Very friendly and professional and was so nice about offering and not pressuring their insurance coverage. Thanks again!

Jul 11, 2018
Called this location to rent a car as my car had gone in to the autobody shop as someone hit me. I needed a rental car for a minimum of 2 weeks. A guy picks up and when asked if they had any cars available he says “nothing til tomorrow” and hangs up on me. Word of advise enterprise, train your employees how to offer good customer service as you never know who’s calling. Where was the offer to find me another enterprise with a vehicle available? USELESS! :()

Aug 29, 2018
Great service. Great cars. Priced right.

Jul 25, 2018
Great customer service. Manager Greg is excellent and so does his team. Thanks

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm Today
Fri:7:30 am - 6 pm
Sat:9 am - 12 pm