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Payless Car Rental

Payless Car Rental

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2.2 Google Review
287 Lucas Dr, Detroit, Michigan, 48242, United States
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Google Reviews

Refresh Reviews 2.2


Nov 6, 2018
BEWARE $175 HIDDEN CLEANING FEE I rent cars all the time all around the country and never have a been charged a cleaning fee. Fine print they will charge your card months after you rented. USE ANOTHER CAR RENTAL COMPANY.

Sep 29, 2018
We don’t have this company in Michigan, so we were a little skeptical to use them when flying in to Dallas/Ft Worth. The wait upon arrival to pick up the car was quite ridiculous. There were about 10 people in line and only 1 person working the counter. Other than that, the price, leaving the car garage, the vehicle and checking the car back in were excellent! Would definitely recommend and use this company again.

Sep 8, 2018
I had a bad experience at this location! I, along with my husband and our three children, came to pick up our vehicle. We arrived at 10:15am for our 10:30am prepaid reservation. There was no staff at the counter, but there was a sign indicating that the staff had stepped out but would be back shortly so we sat down to wait. We waited close to thirty minutes and though we could hear people talking and laughing in the back area, no came to assist us. Finally a staff member came in from the parking lot but came in without acknowledging us. Five minutes after that, a gentleman did emerge from the back area and tell us that we should go to Budget. So my husband and I had to lug our three children, our baggage, and car seats down to Budget where we waited in a long line before finally approaching the counter only to be told that we must go back to Payless rental car! The Budget staff member was helpful and eventually we did receive our vehicle. However I am very disappointed by the poor customer service, or lack thereof, that my family received. My kids were tired and hungry after our early morning flight and it's not fair that I had to cart them back and forth between to rental car locations! Especially when the vehicle had been paid for in advance! Not cool. I would not recommend anyone rental from this Payless rental car locations. - Brittany

Dec 16, 2018
Long wait time, acceptable vehicle, decent price. Seems like you get what you pay for.

Nov 28, 2018
Excellent service. Really low rates for brand new cars. Free upgrade. Thanks.

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Opening Hours

Mon:7 am - 11 pm
Tue:7 am - 11 pm
Wed:7 am - 11 pm Open Today
Thu:7 am - 11 pm
Fri:7 am - 11 pm
Sat:7 am - 11 pm

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