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Budget Car Rental

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2.8 Google Review

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287 Lucas Dr, Detroit, Michigan, 48242, United States

(734) 941-3632 www.budget.com/en/locations/us/mi/detroit/dtw

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Refresh Reviews 2.8

Dwayne Blew

Nov 29, 2018

The price was great, I was able to rent a Standard Elite SUV prepaid for about the same as what some other places were charging for an standard sedan. When picking up, there was almost no wait (surprising considering it was right before Thanksgiving), and the woman who assisted me at the counter was very friendly. The Ford Flex we received was very clean and perfect for our needs. I was surprised to see how well it was optioned (even had distance-controlled cruise control), very pleasant to drive. Dropping off was fast and easy, and the shuttles to and from the airport required almost no waiting.

Happy Feet

Nov 15, 2018

💯💯💯💯A+++++ from start to finish! Easy pickup! Gentleman at the desk was a rock star & gave me a red Jeep Renegade. It was fun to drive... the 12 gallon tank was the only negative to the vehicle. Extending the rental an extra week was a little ridiculous with the fees & not allowing use of discounts. The drop off was quick & there was non stop shuttle service which was also quick. The staff were super friendly and completely understand how important time is to people getting to get to an airport. 🛫🛬 I'm a repeat customer but I was extra pleased this time! Great job all!

Dave M

Nov 24, 2018

Overall, a very good experience. Waiting for the shuttle from the airport to the rental facility was very slow, as was the rental process (over an hour from the time we set foot out of the airport until we were driving out of the rental lot). The car was exceptional; nicely appointed Camry. The return of the car was where things went from an average rental to an exceptional customer service experience. We boarded the shuttle to head back to the airport, and the driver was incredibly happy and listening to Christmas music. As we were leaving the parking lot, I realized I left me cell phone in the car. The shuttle bus driver said "No problem!" and quickly returned to the lot to allow me to retrieve my cell phone. Not only did he return to the lot, but pulled up adjacent to the car we'd just dropped off. I made a quick dash to the car, retrieved my phone. Got back on the shuttle and he stopped back at the rental building to pick up additional passengers and off to the airport we went.

Terry Graff

Dec 16, 2018

One of the worst experiences in my life. Made reservations 1 month ahead. Set up as rapid reservation and pre-paid on Budgets website. Gave the time I was flying in and the flight #. My credit card was charged the full rate. When I got to the car rental location. I went to the rapid reservation kiosk. My name was not showing. So I dragged all my luggage to the counter. Their were 10-12 customers in line. There was only one representative in the building. After more than one hour in line, another person came to assist the representative. She asked if there were any Rapid Reservation customers in line. I raised my hand and was called up. There was a young family with 3 small children ahead of me, so I had them go first as the children were exhausted. It was now 1 and 1/2 hours in line. I find this to be one of the worst experiences, especially when everyone had reservations.

Rob Herion

Sep 29, 2018

You rent cars here! The process is simple, but the wait can be l-o-n-g...even with a reservation. We were in line for 45 minutes and then checked out in 10 minutes. They have a new service called 'curb side valet'. It's $25 and simply put, you drive up on your return, someone then drives you back to the airport to depart. A pleasure for us and our 90+ year old as we didn't need to wait and shuttle with our bags on the bus.

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