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Executive Car Rental

Executive Car Rental

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3.3 Google Review
14651 Michigan Ave, Dearborn, Michigan, 48126, United States
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Dec 9, 2018
I chose this rental provider because they were $2/day cheaper than a national brand in Priceline. Bad move. Do not rent from Executive for a few dollars savings. I got stopped by police within hours of renting because the plates are expired. Of course I am not liable but it disrupted my schedule. Before that, I waited 30+ minutes in line at the facility on a Saturday afternoon when they scheduled one counter worker (he was nice, but subjected to unhappy customers one after another - a management issue). They seem to have manual (slow) processes where they Xerox every person's license and require additional insurance check if your personal insurance is on a car older than 5 years. With one worker, it took far to long for a customer in front of me to call her insurance on a Saturday afternoon to speak with the desk agent and provide whatever verification Executive needs. I've never seen that before. The "best" (sarcasm) thing about my rental is that it took 15-20 minutes to get the shuttle, which is not as frequent as other rental providers. The car had crushed M&Ms and popcorn in the trunk that I had to clean out myself before loading suitcases. After the long line, there was no way I was going to ask the single desk worker to remedy that issue and make the rest of the line wait.

Dec 8, 2018
Everyone with a one star is right. They charge you a couple of hundred dollars “deposit” that they are supposed to refund 3-5 business days after you return the car. They never do. I have a dispute going on right now with American Express. This company is a scam! Read the yelp reviews!

Nov 8, 2017
If i could give 6 stars i would. Matthew was great. I witnessed him take care of 3 families at one time. All of them left happy. Plus he gives free snacks and waters for those who patiently wait. You guys here at executive should give him a raise.

Sep 26, 2018
Where my money $$$$?????......its ok u need it more. The eye's see everything...lol

Mar 14, 2018
BEWARE this company will charge you extra fees and also claim your vehicle has been smoked in if you drop it off after hours! Trust me if the price is to good to be true it isn’t. Worst rental car experience ever. Called customer service same day I dropped it off and was told everything was fine and I could expect my $250 refund. I waited two days with no refund, I called again was told that they don’t know why I wasn’t issued my refund but I could expect my refund in the next two business days as they would issue it right away. Later that afternoon I received a phone call stating I would not receive, and I owe them $100 because the vehicle was smoked in when both me and my girl lost family member to lung cancer. WORST COMPANY EVER

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 6 pm Today
Fri:8 am - 6 pm
Sat:8 am - 3 pm

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