Avis Car Rental

Great experience, had a scare with losing my keys and they went the extra mile to rush back into the office after hours to get me the key code for the car door. Would recommend!

My husband and I and our two children arrived into Kingston from JFK 9:30am on October 27, 2018. We had a prior reservation with Avis for a Toyota Corolla through October 30, 2018. When we arrived to Avis we were told they were out of cars and would need to locate one. After waiting an hour and being told that "if we had gotten there earlier we would've had a car available", we were fed up. A few other customers were given the same excuse and we saw them go into Island Car Rental next door and come out with a car in minutes. We cancelled our reservation and went to Island. They were extremely professional and had a pleasant demeanor. The whole office had a very welcoming feel, unlike the rude and sour faces at Avis. I will never rent from Avis again thanks to the unprofessionalism and rude and insensitive remarks made by the young lady working the reservation counter Saturday morning October 27, 2018. I will also be sharing this review to all of social media.

Took some time to get my receipt online, but good service

Agent was late for our meeting for me to pick up my reservation. Frustrating, inefficient service: paperwork was not prepared in advance, despite me making the reservation weeks ago. Having to complete the paperwork on the spot unnecessarily slowed down the process for myself and the three other reservations that were waiting. Vehicle was nice, clean, in good condition.

Tl;Dr: These guys are total scam artists. I made a call to the Avis Kingston Airport location inquiring about a one way rental to Toronto, as my car had broken down. I informed them that I may be later than their closing time of 4PM since I was waiting for a tow truck, and was told that it wouldn't be an issue at all provided I wasn't arriving too long after 4PM. I subsequently called at 3PM and again at 3:40PM updating my status, while being reassured that someone was waiting for me with a car. Luckily, I thought, I arrived at 3:55pm only to find that they had closed for the day. Ultimately, someone came back to the location due to another customer with a late pickup and that is what saved me as far as getting a car. I was informed that 80 Bloor Street East, Toronto, was my drop off location and I would be charged at a rate of $35/day plus additional fees. We agreed that it was a good price and I left. When I arrived at 80 Bloor Street East, approximately 1AM, the vehicle I was rented was too large to fit in the parking lot. I returned the next morning at approximately 10:20AM, and the staff was quick to tell me that, despite my agreement, they were not going to take my vehicle since it did not fit, and that it would be my responsibility to bring it somewhere else. I told them that under no circumstance would I bring it anywhere other than where I had agreed to take it initially. They reluctantly closed my rental. They then informed me that the total cost would be close to $500, at a daily rate of $350. I was never quoted that and never agreed to that price. They called the Kingston branch to verify, and the owner(?) told me that they made a mistake on the quote and that was too bad for me and am still liable to the 10x increased day rate. I received my invoice and it reflects the $350/day and $65/hr. My agreement shows, in three places, $35/day and $95/hour. Additionally, it shows my drop off location as College Street Avis, so as you can see the two documents are awash with discrepancies. Upon speaking to an Avis Canada customer service representative on the phone, he informed me that he only sees an agreement to bring the vehicle to the Toronto Pearson Airport location at $350/day, and I have no idea where this location came into play as neither of the documents state this one. I can only be led to believe that the owner(?), upon realizing his mistake, attempted to conceal the initial estimate. Then AVIS corporate said they won't help me since AVIS EMPLOYEES MOVED THE DROPOFF LOCATION.