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Discount Car & Truck Rentals

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3.5 Google Review

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125 Centennial Rd, Kitchener, Ontario, N2B 3X2, Canada

(519) 743-6844 www.discountcar.com/locations/Kitchener?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=125CentennialRdKitchener

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Refresh Reviews 3.5

Wes Keith

Nov 27, 2018

2nd time I've rented from here. Amazing and above and beyond service! Will always be renting from here when I'm in town.

Jordan Newell

Nov 3, 2018

Vehicles are well maintained and the customer service is excellent!

Mitch A

Nov 23, 2017

ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND ZERO PROFESSIONALISM. On top of having to switch vehicles 3 times in 1 week. These crooks charged my credit card over 600 dollars WITHOUT FIRST SPEAKING WITH ME. They also put me in a vehicle that had not been serviced in 30,000 km that was not even cleaned. This unserviced vehicle that could have put my life at risk also had a low tire pressure indicator when I left the lot, which I was told not to worry about. Carson even put a note (which he said hes not allowed to do that the car was not able to be checked properly) 1 day later the tire was completely flat without driving on it. I was then told the car had just been returned 1 week earlier for the back tire going flat as well. Following this Discount told me I WAS RESPONSIBLE for the tire and would be charged for the replacement. I asked to speak with a manager and was never contacted for 1 month. Checked my credit card today and ends up they charged me without ever talking to me. ABSOLUTE CROOKS - terrible timeliness (no one ever picks up the phone) and no respect for customers. They also charged me for extra days that my insurance had extended without speaking with my insurance. Disappointed beyond belief with their professionalism. NEVER EVER TRUST THIS LOCATION EVER, YOUR LIFE AND MONEY IS AT RISK!!!

Mary Penney

Mar 20, 2018

Made a van reservation on a Thursday night for the following Monday. I received a phone call from one of the employees advising he accidentally cancelled my reservation but put it through again. He assured me that he corrected the error and a van would be ready and waiting for Monday morning at 8:30. Monday morning I took a cab to the office and when I got there there was no vehicle for me. I was then driven by another employee to a different location where I had to give them all the information I had already provided while making the reservation. I then had to sit and wait while the van was cleaned and washed. I finally got out of there but was delayed by over an hour. Later when I returned the van I had to wait again while 3 employees scrambled to find my information. I will not be renting from Discount again and I will most certainly never recommend them. Both locations were completely unorganized.

Alvin P

Feb 24, 2018

Very helpful staff. Vehicles are well maintained and reliable.

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