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Budget Car & Truck Rental

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2.8 Google Review

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160 Weber St S, Waterloo, Ontario, N2J 2A8, Canada

(519) 749-7912 www.budget.com/en/locations/ca/on/waterloo/wl8

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Refresh Reviews 2.8

Michelle Bridgman

Dec 2, 2018

I would give less if I could. They where supposed to be here at 9 no one showed up until 9:50. This is not how you run a business. When we called the kitchener location to find out what was happening they were incredibly rude. Instead of apologizing he actually yelled at us. Never again.

Brandon Piereder

May 29, 2018

I called at 9:10 to reserve a car for around 12:30. I was looking for economy but they only had mid and full sized sedans remaining (last minute so no big deal) so reserved the mid. When I arrived, one attendant was dealing with another customer and was saying to them "because you reset the mileage, I have to calculate the distance traveled TO UNDO YOUR SCREW UP" (not quite an exact quote but something with the same rude, accusatory tone). Anyway, that attendant couldn't find my reservation so had someone else come over (the only other person working there from what I could tell). I recognized this man's voice from the morning when I called for the reservation. He couldn't find it but recognized my name and admitted to me that he forgot to put in the reservation because got distracted right after I called. Unfortunately, there were no more sedans available anymore so they gave me a minivan (for the price of the mid-sized sedan I had tried to reserve). When I returned to drop off the keys, I saw every other car's windows were down (it was a hot sunny day) so I figured it was intentional so left my car's windows down too. The first attendant from noon (the rude one) was now the only one there. I mentioned the windows, thinking I was doing him a favour, but he asked me to roll them up for her instead. So overall, not a great experience. Their prices are not great either.

GM FMH

May 25, 2018

Excellent service, check in was very professional and timely, we even got a nice upgrade to premium, Becki provided top notch service.

Allan Suarez

Aug 9, 2018

Rented from this place before and never had an issue but this time the car was full of cigarette ashes all over and looked like it had not been cleaned.

Peter Schroeder

Sep 2, 2017

Great staff and service at this location. Truck was in great condition and everything went smoothly with the rental. The only negative and the reason for the 4 rather than 5 stars is that I did not get a receipt. I was told to go to the World Wide Web site to get my receipt and was not able to get it despite several attempts. Customer should not need to struggle with technology to get a receipt for the rental.

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