Avis Car Rental

I reserved a car online and went to pick it up. Whoever the man was working that day has no business being in any sort of “customer service” position. He hardly said two words to me and seemed uninterested and almost bothered when I asked questions. He gave me the keys and not another word. He did not come outside to check out the cars condition or anything, just pointed from the doorway. I was done dealing with him at this point. I walked around the car myself and took pictures of it (made sure to get the store in the background just in case). There was a fairly bad scratch/scuff on the front of it that was not noted in the paperwork. The paperwork also showed that the car had a full tank of gas which is false and I took a picture of that as well. About 5 minutes down the road, my friend who was driving in front of me text me that one of my headlights was out. I called the location I rented the car from and no one answered their phone. I left a message and never heard anything back from them the entire 5 days I had the car. I tried calling their customer service number and was told I could swap the car out at another location in the city I was going to. I then called a location the city I was and driving to see if I could swap out the car and let them know about my issue. No one from that location called me back either. Terrible customer service. It’s not hard to pick up a phone and call your customers back period, especially one who was having an issue that was out of my control. Had I gotten pulled over and gotten a ticket for a headlight out I would have been even more livid. These people should not be in customer service positions if they can’t even handle the basic simplicities that come along with their jobs. Someone who has a great experience will maybe tell 1-2 people but someone who has a bad experience will tell so many more. Here is some friendly advice Avis, you can save money each month if you stop paying for a phone line you refuse to use. Ridiculous. All of this being said, car ran great and I had no other issues with it. I was satisfied with the price I paid to rent it, although if I get charged for the scratch or the headlight (both of which have picture proof that they happened before I got the car) then I will not be satisfied with the price anymore. I guess there has to be SOME good that justifies the 1 star rating since there is no option for 0 stars. I will not be giving my business to this location or entire company ever again. I will stick with Enterprise.

These people lack basic customer service. I walked in and I was told to wait and the gentleman behind the counter had this attitude towards me. Also, my reservation was for a certain time, but when I came in they made me wait because my car was not ready! I had somewhere to be hence thats why I booked it for a certain time but it is unacceptable that I had to wait 30 mins in order to get the car. Also, the car was very dirty on the inside! I definitely would not recommend this location or this company for this matter. Switched companies and now I have a much pleasant experience renting!

Worst customer service. I booked a car online, but when I went to pick up a car at avis the guy at that location tells me that they are sold out, so he has to cancel my booking. How is it possible that he canceled my booking and I didn't receive any Cancelation e-mail? Their service is unreliable, do not go there to pick up a car without calling them. And they always close 30 minutes before closing hours.

Chris and his team give you a great service.

I booked a car online and the booking was successfully done. After 5-8 minuets, I got the call from Avis representative that they were unable to hold the car. Then he transferred my booking application to near by Avis location and told me if they have any car available then they'll call you. I was waiting for the call but I didn't get any. After few hours, I called that location and they told me that, they do have car but I have to reach that location within 15 minuets because they were closing soon. I requested the guy to hold 10 minuets more but they refused to do so. My only complaint is, if I booked a car online then why they didn't hold my reservation? And if they have other cars available at different location then it's their responsibility to bring it to the same location.